Bank Webinars - Total Training Solutions, Inc.

Tuesday, May 25th, 2010
This "nuts-and-bolts" workshop is crammed with dozens of "field tested" techniques to put you on the path to supervisory success.

Thursday, May 6th, 2010
In this webinar, you'll find new approaches to competing as one-of-one, the only market situation aside from being the lowest cost financial institution that generates an attractive return.

Wednesday, May 5th, 2010
This program will provide you with excellent coaching tactics on dealing with the challenging people issues that frequent the workplace.

Tuesday, May 4th, 2010
This webinar will help you to maximize your telephone effectiveness from both a service and sales standpoint.

Wednesday, April 28th, 2010
The how-to approach offers suggestions for branch offices to produce better results.

Tuesday, April 13th, 2010
A workshop designed to aid in building right attitudes and choices on the frontline.

Tuesday, March 23rd, 2010
We'll talk about the challenges that should be addressed when considering social media as a customer service tool within your institution, as well as giving you the awareness as to how to handle these issues now and in the future.

Recorded Wednesday, March 10th, 2010
This highly motivating workshop continues to evolve as the premier teller workshop.

Recorded Thursday, March 4th, 2010
The topic addressed in part two of this two-part series is thinking differently about what a sales culture really is.

Recorded Thursday, February 11th, 2010
The topic addressed in part one of this two-part series is thinking differently about business & relationship development.

Recorded Wednesday, February 10th, 2010
A webinar for professionals expected to succeed at training others.

Recorded Wednesday, January 13th, 2010
This fast-paced, all inclusive workshop covers every aspect of succeeding at leading the tellers to excellence.

Recorded Thursday, November 5th, 2009
A workshop designed to enhance reputation.

Recorded Thursday, October 1st, 2009
Opening New Accounts is a critical process in your financial institution. Make sure your employees have the necessary skills.

Recorded Thursday, October 1st, 2009
A webinar about the importance of quality service in a competitive environment.

Recorded Thursday, September 17th, 2009
This program will provide you with excellent coaching tactics on dealing with the challenging people issues that frequent the workplace.

Recorded Thursday, September 3rd, 2009
Opening New Accounts is a critical process in your financial institution. Make sure your employees have the necessary skills.

Recorded Tuesday, August 4th, 2009
A workshop designed to aid in building right attitudes and choices on the frontline.

Recorded Thursday, July 16th, 2009
A webinar for professionals expected to succeed at training others.

Recorded Tuesday, June 2nd, 2009
The course provides practical ideas on enhancing the calling process by focusing on every aspect of the process from preparing for the call to handling objections to closing the sale and retaining the customer.

Recorded Wednesday, May 27th, 2009
How to conduct an audit on your competition, Managing Time, The 59 minute Meeting, & How to make effective Outside Sales Calls.

Recorded Thursday, May 21st, 2009
This program will explore the skills and techniques that make people successful as influencers and persuaders, and effective communicators.

Recorded Tuesday, April 28th, 2009
Best Leadership Skills for Financial Institution Employees, The ART of being the Boss, How to Motivate Staff in an Economic recovery, & How to handle "problem" employees.

Recorded Thursday, April 16th, 2009
In this fast paced two hour webinar explore what behaviors help you reach the top of effectiveness scale and which might need honing.

Recorded Tuesday, April 14th, 2009
This program will cover the practical and legal issues and the current trends in workplace appearance, and what you should and shouldn't do about it.

Recorded Thursday, November 20th, 2008
Using a proven model ITS calls Coaching Choices you�ll discover how to implement techniques, tactics, knowledge and skills that help you, the bank and your staff succeed in a competitive arena that requires supervisors to become highly effective.

Recorded Thursday, September 4th, 2008
This webinar will cover conflicts of interests, personal conduct and confidentiality.

Recorded Thursday, August 14th, 2008
This webinar will help you in building a business plan for your branch, managing difficult employee symptoms, and best practices.

Recorded Tuesday, August 5th, 2008
This 2-hour seminar offers analysis on some of the more advanced ideas on how to use HSA�s from a savings perspective and as a vehicle to pay for medical care.

Recorded Wednesday, April 30th, 2008
This program looks at two skills that play a very important part in new account sales process. It will cover how to ask better questions and explain products.

Recorded Thursday, April 24th, 2008
This webinar will teach you how to effectively cross sell by focusing on the client with a stewardship mentality, with their best interests always in mind.

Recorded Tuesday, November 27th, 2007
This webinar will teach a financial institution how to capitalize on the growing hispanic market.

Recorded Wednesday, July 18th, 2007
This webinar will show your employees the correct way to conduct a New Account Interview. It will discuss BSA, Customer Identification Programs as well as Customer Due Diligence.

Recorded Wednesday, September 20th, 2006
This webinar is designed to demonstrate the link between a manager's community leadership activities, long term business development and the development of personal leadership skills.

Recorded Thursday, June 8th, 2006
This session will give participants a thorough understanding of the differences between the various overdraft protection products available and the impact to your accountholders.

Recorded Wednesday, November 2nd, 2005
This 2-hour webinar will provide specific tools and ideas for developing the referral skills of your staff, as well as look at the challenges of motivating them to see referrals as an ongoing part of interacting with customers.

Recorded Tuesday, October 4th, 2005
This webinar is designed to increase awareness of the skills, knowledge and competencies needed to be an effective supervisor in a branch environment.

Recorded Tuesday, September 27th, 2005
This program will cover the practical and legal issues and the current trends in workplace appearance, and what you should and shouldn't do about it.