Some days it just doesn't pay to get out of bed! Ever said that? Most of us that deal with the public find there are just some people that can drive us crazy! This program will provide you with excellent coaching tactics on dealing with the challenging people issues that frequent the workplace.

This program will examine the groundwork that must be laid in your branch or your department in order for you to help negative or difficult people see that what they are doing isn't working. If you are ready to put an end to allowing people who sabotage teamwork or don't pull their load to create turmoil this program is for you!

You will enjoy hearing Honey Shelton, one of the nation's top coaching trainers, discuss ideas and solutions for improving communication, teamwork, production and morale. Have your pen handy as you take note of how to no longer let others drive you crazy.

• Understanding yourself & others - motivation, how it works
• Creating a work environment everyone wants to work in
• Choice Theory – what it is, how to apply it
• Ground rules, expectations and goals
• Coaching – what works, what doesn’t work
• Consequences vs. punishment
• Effective dialog techniques – what to say, how to say it
• The WDEP approach to creating enviable relationships
• How to garner support and respect for your ideas
• Follow-through that sparks change

Honey Shelton, founder of InterAction Training Systems (ITS), has provided training to over a quarter-million professionals. She brings the best of both worlds to her training sessions. From 2004 to 2007, Shelton served as executive vice president of Texas’ second oldest independent bank where she oversaw retail operations, marketing, and training. This enabled her to see up close what is happening in the trenches. Plus, she has the depth of knowledge that comes with 20 years’ experience as one the nation’s leading seminar presenters.

Prior to founding ITS in 1983, Shelton served as vice president of marketing and an executive committee member for a major holding company bank in The Woodlands, Texas. During her 15 years in banking, Shelton began developing a passion for training others to succeed.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Shelton invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state bankers associations around the country.

Shelton continues in her own personal pursuit of excellence. She has obtained certification in Reality Therapy from the William Glasser Institute and the Training and Development Certification Program at Texas A&M.

Live webinar only. You will receive instructions to attend the live session with the ability to ask questions of the instructor.

Attend the live event plus receive unlimited, online playback for the next 6 months. In addition to the live program, you receive a web address for online viewing after the live event and an audio CD with handouts for offline viewing.

Unlimited playback & materials only. If you are unable to attend the regularly scheduled event, but are interested in the topic, you can purchase the recorded version. You will receive a web address for online viewing and an audio CD and handouts for offline viewing.