Recorded Thursday, November 20th, 2008
Coaching Choices
InterAction Training Systems, the nation’s leading seminar provider for financial institution supervisors has customized a program that delivers creative and realistic strategies in promoting effectiveness for supervisors. Often supervisors are the emerging leadership at the institution. Invest in success and enroll them today in this dynamic and highly motivating workshop.
Rapid change, flatter organizational structure, and cross-functional responsibilities require today’s supervisors to respond to a number of unique challenges. Using a proven model ITS calls Coaching Choices you’ll discover how to implement techniques, tactics, knowledge and skills that help you, the financial institution and your staff succeed in a competitive arena that requires supervisors to become highly effective at…
Building a plan around what you want and need to have happen!
Reducing costs associated with turnover and outages
Increasing results of cross-selling
Communicating observations effectively
Encouraging positive behavior and results
Assisting staff to higher levels of responsibility
Refining your supervisory skills in providing constructive feedback
Resolving conflict among staff
Elevating the level of customer service
Improving listening skills
Using and communicating positive reinforcement
Identifying blocks to successful performance
Managing time constraints and staffing concerns
Using recognition and incentives as powerful tools
Setting boundaries and imposing consequences
Attendees applaud the “real world” approach the program offers and claim they acquire tips and methods they put into place immediately on the job. They say the program offers them the tactics they have been searching for in creating a workforce that can work in harmony.
Who Should Attend
Trainers, supervisors, assistant supervisors, or anyone with supervising responsibilities.
The Presenter
Honey Shelton, founder of InterAction Training Systems (ITS), has provided training to over a quarter-million professionals. She brings the best of both worlds to her training sessions. From 2004 to 2007, Shelton served as executive vice president of Texas’ second oldest independent bank where she oversaw retail operations, marketing, and training. This enabled her to see up close what is happening in the trenches. Plus, she has the depth of knowledge that comes with 20 years’ experience as one the nation’s leading seminar presenters.
Prior to founding ITS in 1983, Shelton served as vice president of marketing and an executive committee member for a major holding company bank in The Woodlands, Texas. During her 15 years in banking, Shelton began developing a passion for training others to succeed.
As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Shelton invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state bankers associations around the country.
Shelton continues in her own personal pursuit of excellence. She has obtained certification in Reality Therapy from the William Glasser Institute and the Training and Development Certification Program at Texas A&M.
Honey Shelton, founder of InterAction Training Systems (ITS), has provided training to over a quarter-million professionals. She brings the best of both worlds to her training sessions. From 2004 to 2007, Shelton served as executive vice president of Texas’ second oldest independent bank where she oversaw retail operations, marketing, and training. This enabled her to see up close what is happening in the trenches. Plus, she has the depth of knowledge that comes with 20 years’ experience as one the nation’s leading seminar presenters.