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California Professional Development
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Recorded Thursday, August 14th, 2008
Learn how to successfully manage the “real world” challenges and opportunities that face today’s branch manager. This program will provide you with the know-how, confidence, and techniques to keep your team members’ productivity and morale up to par. You will discover many new ways to break through barriers, ho-hum thinking, and resistance in order to improve overall branch results.
What You Will Learn:
- Scheduling and staffing today’s branch
- How to confront the tough stuff
- Coaching and counseling skills for outstanding job performance
How You Will Benefit:
- Explore better ways to manage your day, your week, your month
- Improve sales and service levels through effective coaching
- Boost employee productivity, loyalty, and morale
- Reduce stress and raise self esteem in yourself and others
- Protect yourself from the negative attitudes of others
- Enhance communication, listening, and questioning skills
- Learn and teach others how to focus on tasks that matter
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- Building a business plan for your branch
- Grow deposits
- Exceed expectations for your branch
- Retain existing customers
- Hustle in new deposits
- Improve cross selling
- Reduce single account households
- Increase loans
- Managing the difficult employee symptoms
- Negative attitudes
- Indifference
- Low productivity
- Poor people skills
- Complaining, whining, and gossip
- Branch “best practices”
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Branch managers, supervisors, and anyone that oversees branch operations.
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 Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Most recently Honey spent the last three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank. Today as Executive Vice President, Chief Operations Officer for FC Holdings, Inc. she oversees HR, Training, Facilities, IT, Deposit Operations and Branch Support. Formed in 2005, FC Holdings, Inc. is a fast track multi-bank holding company in Texas with assets in excess of $700 million and employees 300+ people.
Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality has left her lasting mark on InterAction Training Systems, Inc. (ITS), the firm she founded in 1983.
As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations.
Honey continues in her own personal pursuit of excellence. She has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A & M.
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