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California Professional Development
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Recorded Thursday, August 28th, 2008
Headache Remedies and Other Pain Relievers for Supervisors
Some days it just doesn't pay to get out of bed! Ever said that? Most of us that deal with the public find there are just some people that can drive us crazy! This program will provide you with excellent coaching tactics on dealing with the challenging people issues that frequent the workplace.
This program will examine the groundwork that must be laid in your branch or your department in order for you to help negative or difficult people see that what they are doing isn't working. If you are ready to put an end to allowing people who sabotage teamwork or don't pull their load to create turmoil this program is for you!
You will enjoy hearing Honey Shelton, one of the nation's top coaching trainers, discuss ideas and solutions for improving communication, teamwork, production and morale. Have your pen handy as you take note of how to no longer let others drive you crazy.
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- Understanding yourself & others - motivation, how it works
- Creating a work environment everyone wants to work in
- Choice Theory – what it is, how to apply it
- Ground rules, expectations and goals
- Coaching – what works, what doesn’t work
- Consequences vs. punishment
- Effective dialog techniques – what to say, how to say it
- The WDEP approach to creating enviable relationships
- How to garner support and respect for your ideas
- Follow-through that sparks change
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Trainers, supervisors, assistant supervisors, anyone with responsibility for coaching others on how to succeed in dealing with others.
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 Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Most recently Honey spent the last three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank. Today as Executive Vice President, Chief Operations Officer for FC Holdings, Inc. she oversees HR, Training, Facilities, IT, Deposit Operations and Branch Support. Formed in 2005, FC Holdings, Inc. is a fast track multi-bank holding company in Texas with assets in excess of $700 million and employees 300+ people.
Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality has left her lasting mark on InterAction Training Systems, Inc. (ITS), the firm she founded in 1983.
As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations.
Honey continues in her own personal pursuit of excellence. She has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A & M.
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