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Mon

05

Jan

2009

 
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Motivating & Managing the Teller Line
Thursday, February 19th, 2009

2:30 - 4:30 pm Eastern
1:30 - 3:30 pm Central
12:30 - 2:30 pm Mountain
11:30 - 1:30 pm Pacific

This fast-paced, all inclusive workshop covers every aspect of succeeding at leading the tellers to excellence. Think it's time to shape your tellers into Sales and Service Stars? Want to see more enthusiasm, an end to balancing problems, extraordinary service providers, adherence to audit and regulatory issues? This is the workshop for you and your teller supervisors!
Covered Topics:
  • Topic: Results
  • Self-Management: Self-Control
  • Established Values: Firm Principles
  • Goal Setting: Focus on Results
  • Self-Development: Open to Learning
  • Problem Solving: Analytical Approach
  • Innovative Courage: Liberator of Ideas
  • Winning Ways: Persuading of Others
  • Leadership: True Leader Skills
  • Managing Situations: Organizing
  • Developing Others: Teaching
  • Team Building: Developing Teamwork
  • Feedback: Self Critical

What can you expect from this experience? The opportunity to learn what you need to work on and, how to work on it! If you want to elevate the teller line don’t miss this opportunity to discover techniques and strategies that will bring you the results you are looking for!

Who Should Attend
Anyone who trains or leads your tellers and others you expect to have step into the role of teller supervisor!

The Presenter

Janice Branch has been a senior training consultant for InterAction Training Systems (ITS) for fifteen years.  She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter.  Prior to joining ITS, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telco with over 1000 employees.

Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the “go-to” person every bank wants to hear from.  Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.

Today Janice specializes in providing a select group of clients ongoing strategic planning, coaching and training therefore enabling the client to tap into Janice as a team member and part of the leadership of the company.

Janice is certified by the University of Houston in Leadership and Management.  She is currently completing a course of study with the William Glasser Institute and will obtain certification in Reality Therapy.

A native Texan she enjoys many pursuits in addition to teaching and learning but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas-north of Houston.

$255.00
Options
Pre-Webinar
Live webinar only
    Live webinar only. You will receive instructions to attend the live session with the ability to ask questions of the instructor.
Live webinar plus recording Will add $120 to your Webinar Price
    Attend the live event plus receive unlimited, online playback for the next 6 months. In addition to the live program, you receive a web address for online viewing after the live event and an audio CD with handouts for offline viewing.
Recording only
    Unlimited playback & materials only. If you are unable to attend the regularly scheduled event, but are interested in the topic, you can purchase the recorded version. You will receive a web address for online viewing and an audio CD and handouts for offline viewing.
Additional Locations
Want your branches to participate? Facilities within your organization will be able to participate without the travel costs of coming to one location.
Additional Location(s) Will add $150 to your Webinar Price :
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