Compliance
Computer Skills
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Thursday, January 22nd, 2009
2:30 - 4:30 pm Eastern
1:30 - 3:30 pm Central
12:30 - 2:30 pm Mountain
11:30 - 1:30 pm Pacific
This program will help you establish or revise policy, procedures, and practices in order to collect your past due accounts in this difficult market. Negotiation skills are a key element necessary for you to maintain and reduce your accounts receivable portfolio. This program will help you re-think your strategies and sharpen your verbal skills when dealing with this group of slow pay to severely delinquent customer. This session is a cost-effective way to learn how to collect your money on time and teach a simple process that everyone in the office can follow. One key idea put into practice will literally make or save your Financial Institution thousands of $$$!
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- Streamlining your collection process will save you big bucks
- Getting complete application information can make everybody’s life easier
- Why motivating the customer to Pay In Full on the first call is imperative
- What letters I recommend and why FACTA REG V Compliance helps
- Scripting your calls will pay off
- Finding $$$$ when the customer says he/she is broke
- FACTA Compliance points
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This informative session is designed for the CEO, CFO, Directors, President, commercial & consumer lenders, compliance officers, collectors, trainers, human resources, and anyone responsible for establishing & maintaining credit, collection, and compliance policy & procedures.
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 Greg Souther, President of Greg Souther Consulting & Seminars (www.gregsouther.com) is a firm that provides training and consulting to businesses in the areas of Customer Service & Communication; Credit, Collections, & Compliance; Fraud & Security; and Marketing & Sales.
With over 24 years of training and speaking experience, Greg and his associates share practical "how to" advice that everyone can easily understand and use in their daily work environment. Greg’s unique style of “tell it like it is” and humor makes him a popular speaker for any group. “I believe that most organizations can prevent loss by rethinking their current policy and procedures and implementing risk loss strategies that work on the front end of your operation thus promoting Fiscal Fitness!”
Previously, Greg was co-owner and President of The Credit Bureaus of Southeast Georgia, the parent company for six Credit Reporting and Collection Agencies based in Brunswick, Georgia. Upon selling that business, Greg has worked in various management and consulting roles with Credifax, the Credit Bureau of Valdosta, and the Credit Bureau of Athens. Greg is a former President of Associated Credit Bureaus of Georgia; a former President of Georgia Collectors Association; a former Dean, Trustee, and Instructor of Southern Management Institute; and previously a Certified Instructor for American Collectors Association, Inc.
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