First time attendees are encouraged to review the instructions on this page to ensure a trouble-free connection. Total Training Solutions has a set of simple procedures for logging into our Webinars. However,  you should always feel free to call tech support at 800-831-0678 x706 if you have difficulties.

Connecting To A Webinar

The instructions contained here do not include the specific Webinar ID, password, and Attendee ID for your Webinar. That information is emailed by our system 2-3 days prior to the start of the Webinar and again, the morning of the event from the email account at registrations@BankWebinars.com. It can be helpful to adjust spam filtering to allow mail from this address.

If you haven't seen this information by the day before your event you can logon to your accountto find the password as well as links to downloading the handouts.

New user passwords are automatically set to be your last name in lower case. (It's good idea to change your password to a set of characters that are unique.) If that doesn't work you can click to get it emailed to you. Once logged in, click on the My Webinars tab. You will see all the current information contained in our system.

Firewall and Software Installation

Very few of our registrants experience any connection problems related to firewall settings but your IT support desk may wish to review the information at http://www.gotomeeting.com/fec/webinar/webinar_support.

The workstation that will be used to view the online portion of the event will need to be running Windows 2000 or newer. WindowsME is not supported. Additionally, software must be installed on this workstation - the user account must have adequate permissions to install either an ActiveX or Java program.

TTS has served tens of thousands of registrants over the years with very, very few connection problems, but when there is an issue, it typically traces to limited permissions on the given workstation or firewall configuration.

Detailed Connection Instructions

15-20 minutes before the session is scheduled to begin click the link "Connect to Webinar" that is displayed on the left side of the connection information - either the page emailed to you or displayed in your 'My Webinars' screen). A separate browser window will load the page (as seen in image below) that will connect you to the webinar. You can use the current page for connection instructions and then close it after you are connected to the session.
Next: Enter the webinar ID found in the emailed connection instructions. Enter your email address. Click "Continue". At the next screen, enter your name and organization. Click on "Join Webinar in Progress". If you see the security warning, click Yes or Always.
Enter the password found in the emailed connection instructions. The password is case sensitive.

Connecting to the Teleconference: About 5 minutes before the session begins, call the teleconference number 1-877-568-4108. You will be prompted for a conference room number which, like the WebinarID and password, is found in the connection instructions emailed prior to the event.

Enjoy the webinar.
Tech Support - 800-831-0678 Ext 706