Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank.
Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality has left her lasting mark on InterAction Training, the firm she founded in 1983.
As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations.
Honey continues in her own personal pursuit of excellence and is a member of the American Society of Training and Development (ASTD). Currently she is pursuing a self study program on Six Sigma. She has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A & M.
Do you want your tellers to demonstrate professional maturity and balance, be accountable and on time, and excel at sales and service? Sounds good, doesn't it? This program will focus on teller performance management - it's the key to the teller becoming motivated and responsible. Are you ready to learn how to work with the teller to create a performance plan that enhances what they do well and works on what needs improvement?
Traditionally, the role of the supervisor was to develop the plan, inform the employee of the goals and objectives and tell them how to meet them. The employee had very little input.
This best practice approach involves both the teller and the supervisor. Once the teller is made aware of the expectations and goals, the next step is for the teller to create a performance plan outlining how the goals will be met. The supervisor's role in the planning stage is to act as an adviser to the teller. Once a plan is in place, a coaching schedule is established to address progress or the need for it.
What gets in the way of this process? Maybe you face resistance, lack of cooperation, old grudges and resentments. Or it could be an inexperienced supervisor or lack of time to dedicate to the process. Tune in and learn how to take success to a new level - start coaching, stop hovering over the teller line!