Jim DeMaio is President of Learning Dynamics, a national training company now in its 31st year. Jim has presented hundreds of workshops of leadership, customer service, performance management, and employee relations. His practical approach provides participants with information that can be put to use immediately.
Prior to joining Learning Dynamics, Jim was Vice President and Director of Corporate Training for a financial institution in the northeast. Since joining Learning Dynamics, Jim has provided training sessions to many banks and has been a presenter at the National School of Banking for 15 years.
Jim holds a B.S. in Management from Quinnipiac University and an M.B.A. from the University of New Haven.
We know that conducting a performance review is not one of the favorite responsibilities of managers and supervisors. Yet, we also know how important it is to conduct a fair and honest appraisal of all staff.
Rewarding stellar employees and coaching struggling employees are critical parts of a supervisor’s role. The financial institutions that excel are ones where employees are held accountable for their performance.
This workshop will provide several techniques for writing and conducting the performance review.
The Cycle of Performance Management
Maintaining Documentation - The 5 by 5 Technique
Preparing for the Performance Review Meeting
Writing the Performance Review
Common Rating Errors
Conducting the Performance Review
Providing Positive and Constructive Feedback
Handling Challenging Employee Reactions
Managers and supervisors would benefit from this webinar.