Honey Shelton
Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank.
Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality has left her lasting mark on InterAction Training, the firm she founded in 1983.
As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations and is recognized as a BankersOnLine.com (BOL) Guru.
Honey continues in her own personal pursuit of excellence and is a member of the American Society of Training and Development (ASTD). Currently she is pursuing a self study program on Six Sigma. She has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A & M.
Thursday, November 20th, 2008
10:00 am
-
12:00 pm CT
Coaching Choices
InterAction Training Systems, the nation’s leading seminar provider for financial institution supervisors has customized a program that delivers creative and realistic strategies in promoting effectiveness for supervisors. Often supervisors are the emerging leadership at the institution. Invest in success and enroll them today in this dynamic and highly motivating workshop.
Rapid change, flatter organizational structure, and cross-functional responsibilities require today’s supervisors to respond to a number of unique challenges. Using a proven model ITS calls Coaching Choices you’ll discover how to implement techniques, tactics, knowledge and skills that help you, the financial institution and your staff succeed in a competitive arena that requires supervisors to become highly effective at…
- Building a plan around what you want and need to have happen!
- Reducing costs associated with turnover and outages
- Increasing results of cross-selling
- Communicating observations effectively
- Encouraging positive behavior and results
- Assisting staff to higher levels of responsibility
- Refining your supervisory skills in providing constructive feedback
- Resolving conflict among staff
- Elevating the level of customer service
- Improving listening skills
- Using and communicating positive reinforcement
- Identifying blocks to successful performance
- Managing time constraints and staffing concerns
- Using recognition and incentives as powerful tools
- Setting boundaries and imposing consequences
Attendees applaud the “real world” approach the program offers and claim they acquire tips and methods they put into place immediately on the job. They say the program offers them the tactics they have been searching for in creating a workforce that can work in harmony.
Who Should Attend?
Trainers, supervisors, assistant supervisors, or anyone with supervising responsibilities.
