What to Do When a Customer Dies

Ironically when a financial institution finds out that a deposit or loan customer has died, confusion and dread seem to be the normal reaction. This two-hour webinar will walk you through the complicated process of dealing with a customer’s death, both on the deposit and loan side; as well as the unique issues of doing business with the decedent’s estate.

Topics of Discussion:

• What documents are required upon the death of an individual?
• What actions should the financial institution take on deposit accounts owned by the decedent?
• How does the financial institution deal with the decedent’s estate?
• What does the financial institution do if there is not an estate?
• What happens if the decedent had a safe deposit box?
• How should the financial institution handle “death” as a default on a loan?
• What does every lender need to know about doing business with the borrower’s estate?
• What steps can a financial institution take to protect its collateral after the borrower has died?
• How does the financial institution handle issues of guarantors, setoff and insurance once the borrower has died?
• How does the death of a key person affect the borrowings of Corporations, Partnerships, Limited Liability Companies, Trusts and other legal entities?

Who Should Attend?