Greg Souther
Greg Souther is President of Greg Souther Consulting & Seminars (www.gregsouther.com) a firm that provides training and consulting to companies in the following areas: Customer Service & Communication; Credit, Collection, & Compliance; Fraud Prevention& Information Security; and Marketing & Sales.
With over 25 years of training and speaking experience, Greg and his associates share practical "how to" advice that everyone can easily understand and use in their daily work environment.
Greg was Co-Owner and Manager of The Credit Bureaus of Southeast Georgia, the parent company for six Credit Reporting and Collection Agencies based in Brunswick, Georgia. Other Management, Marketing, and Human Resource experience includes Credifax, formerly the Credit Bureau of Jacksonville, the Credit Bureau of Valdosta, and the Credit Bureau of Athens.
Thursday, January 22nd, 2009
1:30 pm
-
3:30 pm CT
This program will help you establish or revise policy, procedures, and practices in order to collect your past due accounts in this difficult market. Negotiation skills are a key element necessary for you to maintain and reduce your accounts receivable portfolio. This program will help you re-think your strategies and sharpen your verbal skills when dealing with this group of slow pay to severely delinquent customer. This session is a cost-effective way to learn how to collect your money on time and teach a simple process that everyone in the office can follow. One key idea put into practice will literally make or save your Financial Institution thousands of $$$!
Covered Topics Include:
- Streamlining your collection process will save you big bucks
- Getting complete application information can make everybody’s life easier
- Why motivating the customer to Pay In Full on the first call is imperative
- What letters I recommend and why FACTA REG V Compliance helps
- Scripting your calls will pay off
- Finding $$$$ when the customer says he/she is broke
- FACTA Compliance points
Who Should Attend?
This informative session is designed for the CEO, CFO, Directors, President, commercial & consumer lenders, compliance officers, collectors, trainers, human resources, and anyone responsible for establishing & maintaining credit, collection, and compliance policy & procedures.
