These People Drive Me Crazy

Janice Branch


Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.

Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the “go-to” person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.

Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.

A native Texan she enjoys many pursuits in addition to teaching and learning but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.

Thursday, September 17th, 2009
1:30 pm - 3:30 pm CT
Headache Remedies and Other Pain Relievers for Supervisors

Some days it just doesn't pay to get out of bed! Ever said that? Most of us that deal with the public find there are just some people that can drive us crazy! This program will provide you with excellent coaching tactics on dealing with the challenging people issues that frequent the workplace.

This program will examine the groundwork that must be laid in your branch or your department in order for you to help negative or difficult people see that what they are doing isn't working. If you are ready to put an end to allowing people who sabotage teamwork or don't pull their load to create turmoil this program is for you!

You will enjoy hearing Janice Branch discuss ideas and solutions for improving communication, teamwork, production and morale. Have your pen handy as you take note of how to no longer let others drive you crazy.

What We Will Cover:

  • Understanding yourself & others - motivation, how it works
  • Creating a work environment everyone wants to work in
  • Choice Theory - what it is, how to apply it
  • Ground rules, expectations and goals
  • Coaching - what works, what doesn't work
  • Consequences vs. punishment
  • Effective dialog techniques - what to say, how to say it
  • The WDEP approach to creating enviable relationships
  • How to garner support and respect for your ideas
  • Follow-through that sparks change

Who Should Attend?

Trainers, supervisors, assistant supervisors, anyone with responsibility for coaching others on how to succeed in dealing with others.

Sign Up!

On-Demand Recording Only - $255
Unlimited playback & materials only. If you are unable to attend the regularly scheduled event, but are interested in the topic, you can purchase the recorded version. You will receive a web address for online viewing and an audio CD and handouts for offline viewing.


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