Janice Branch
Janice Branch has been a senior training consultant for InterAction Training Systems (ITS) for fifteen years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining ITS, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telco with over 1000 employees.
Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the "go-to" person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.
Today Janice specializes in providing a select group of clients ongoing strategic planning, coaching and training therefore enabling the client to tap into Janice as a team member and part of the leadership of the company.
Janice is certified by the University of Houston in Leadership and Management. She is currently completing a course of study with the William Glasser Institute and will obtain certification in Reality Therapy.
A native Texan she enjoys many pursuits in addition to teaching and learning but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas-north of Houston.
Thursday, December 17th, 2009
10:00 am
-
12:00 pm CT
This workshop is designed for financial institutions that are serious about becoming a world-class sales organization. When the customer walks in, drives up, emails, or phones, the organization starts racking up points, for or against, tightening up the relationship.
Aimed at the frontline staff-tellers, customer service representatives, call center personnel, account managers, branch managers-this program teaches participants how to excel at cross-selling and referrals while making the customer feel cared for. Let an ITS trainer teach your bankers how to implement strategies, standards, and training that will help your financial institution raise the bar when it comes to sales.
In order for your institution to have a service advantage in your market your staff must be aware, alert and well-trained about how to get the community talking about the friendly experts at your organization.
What We Will Cover:
- Know Your Products - Learn Your Customers
- You Don't Use It - You Will Lose It
- Know Your Lines - What to Say
- Timing - Pay Attention to What the Customer is and isn't Saying
- Take Care of Business - Phone, Email and In-person
- Join the Hunt for New Business - Bundle, Seek and You Will Find It
- Listen for Opportunities - Ask GREAT Questions
- Best Ways to Grow - Referrals and Cross-Selling
Who Should Attend?
All frontline personnel, frontline supervisors, trainers and managers will make excellent use of this program. Any staff person being considered for a frontline position will appreciate the head start.
