Managing a Financial Institution Branch

Roger Morin

Roger Morin is President of Morin & Associates USA, one of America's leading training and consulting firms for the financial services industry. A former international banker for the First National Bank of Chicago, Roger also worked as a director of human resources for a multi branch community bank on Chicago's north side neighborhood.

Roger is senior faculty at the Keller Graduate School of Management MBA program at DeVry University in Chicago, Illinois. Roger brings a wide range of business experience. He was a Director of Human Resources for the Marriott Corporation and Midwest Human Resources Manager for Burlington Air Express.

Roger has addressed executives at the McDonald's Corporate Headquarters in Oak Brook, Illinois, the United States Post Office in Chicago, the University of Chicago Hospital, Commonwealth Edison Company, and the National Opinion Research Center.

Recently Roger addressed financial services leaders at, the Florida Bankers Association, the Michigan Bankers Association, the Virginia Bankers Association, the Ohio Bankers League, and hundreds of bankers throughout the U.S and abroad.

Wednesday, April 28th, 2010
1:30 pm - 3:30 pm CT

This highly acclaimed webinar speaks directly to branch managers and reviews practiced, tested management techniques that turn the branch office into a winning operation. All methods discussed and examples used will be geared to your Branch Management situations.

How to win back customer trust? Produce greater results at your branch! Motivate staff in a recession? Increase sales!

Covered Topics:

What do our customers require from their financial institution today?
Back to Basics: What are Branch Managers saying around the USA?
How to manage customers who express worry & concern
The Principle of the Slight Edge: How to make your branch extraordinary!
How to implement a successful Contingency Plan
How to Motivate staff during a recession: What works?
Situational Leadership: Applying four proven leadership styles
How to help your customers buy more? How to build staff confidence & competence

Who Should Attend?

Designed for branch officers, managers and supervisors, this webinar provides attendees with useful answers and valuable information regarding current challenges facing today's bankers. Financial Institution supervisors, managers & directors, not working in a branch bank, have also found the content of this seminar useful.

Sign Up!

On-Demand Recording Only - $255: Unlimited playback & materials only. If you are unable to attend the regularly scheduled event, but are interested in the topic, you can purchase the recorded version. You will receive a web address for online viewing and an audio CD and handouts for offline viewing.