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Lending to Non-Profit Organizations

Thursday, February 2nd, 2012 - 1:30 pm
This course is designed to introduce participants to the various types of NPOs and present appropriate methods of analyzing and lending to these types of entities.
Jeffery Johnson Lending

The Do's and Don'ts of Signature Card Contracts

Thursday, February 2nd, 2012 - 10:00 am

These do's and don'ts may save your financial institution thousands of dollars in the future.

Deborah Crawford Operations, Risk Management

Basic Cash Flow Analysis

Tuesday, January 31st, 2012 - 10:00 am

This course is designed to assist financial institution employees in calculating cash flow utilizing the Universal Cash Flow Analysis method (UCA), which is used often by financial institutions to ...

Jeffery Johnson Lending

How to Improve Your Disaster Recovery Plan and Avoid a Disastrous Recovery

Thursday, January 26th, 2012 - 10:00 am

This webinar will help your organization develop a plan for success in the face of any disaster.

Asaad Faquir Risk Management

CIP: What is Fact? What is Myth?

Wednesday, January 25th, 2012 - 1:30 pm

This webinar will go in depth and clear up any confusions concerning your financial institution's CIP Program.

Terri D. Thomas Compliance, Operations

Compliance Perspectives: A Monthly Update

Tuesday, January 24th, 2012 - 1:00 pm
A monthly webinar series to help you keep up with changes and deadlines in the compliance area.
Carl Pry Compliance

Renewed Emphasis on Marketing & Advertising Compliance - CFPB and UDAAP Updates?

Tuesday, January 24th, 2012 - 10:00 am

As the compliance environment changes and becomes more complex, you have to stay on top of all the rules and regulations. This session can help.

Carl Pry Compliance

Basics of Cash Management - Three Part Webinar

Monday, January 23rd, 2012 - 1:30 pm

This series of three webinars will provide a basic understanding of corporate cash management needs and practices and what customers expect from their financial institution's cash management se...

Joseph Tinucci Operations

Dealing With Subpoenas, Summonses, Garnishments, Tax Levies, ETC.

Wednesday, January 18th, 2012 - 10:00 am

By attending this webinar, you will learn how to effectively deal with these documents and the parties who serve them upon you.

Terri D. Thomas Compliance, Security, Operations, Auditing, Risk Management

17 Compliance Tasks of the New Account Interview

Tuesday, January 17th, 2012 - 1:30 pm

In this program we will look at the compliance tasks that must be accomplished and how to ask these questions and handle the customer so that everyone feels good at the end of the interview.

Deborah Crawford Compliance, Operations

IRA Update

Thursday, January 12th, 2012 - 1:30 pm

If you want to know the latest and greatest IRA changes, this annual update is a "must" attend.

Patrice Konarik IRA

CRA Exam Game Plan

Thursday, January 12th, 2012 - 10:00 am

Our topic for the webinar will focus on several simple steps to ensure a successful CRA exam outcome.

Susan Costonis Compliance, Lending

Frontline Fundamentals

Wednesday, January 11th, 2012 - 1:30 pm

This webinar will heighten awareness, teach techniques and provide information concerning selling, service delivery and compliance follow-through.

Janice Branch Teller

Do's and Don'ts of Checks

Tuesday, January 10th, 2012 - 10:00 am

Learn the safe way to handle checks and be sure that you and your financial institution can be protected from loss on the negotiable instruments.

Deborah Crawford Operations, Teller

Using Business Tax Returns to Analyze Lending Requests

Thursday, January 5th, 2012 - 10:00 am

This webinar will educate course attendees in the ways in which business tax returns are both similar to and differ from conventional financial statements.

Vin DiCara Operations, Lending

Social Networking: When the Socializing Ends and Compliance Issues Begin

Thursday, December 22nd, 2011 - 10:00 am

This presentation explores some of the potential risks associated with the social media craze.

Susan Orr Compliance, Risk Management

Accounting Principles for Lenders

Wednesday, December 21st, 2011 - 10:00 am

The purpose of this webinar is to expose the participant to the flow of accounting from identifying economic events and how they are reported in financial statements.

Jeffery Johnson Lending

Check Holds

Tuesday, December 20th, 2011 - 10:00 am

This webinar focuses on Reg CC and Check Fraud.

Terri D. Thomas Operations, Risk Management, Teller

Understanding Letters of Credit

Thursday, December 15th, 2011 - 10:00 am

This webinar will discuss everything you need to know pertaining to Letters of Credit.

Terri D. Thomas Operations, Lending

IRA Audit and Compliance

Tuesday, December 13th, 2011 - 10:00 am

This IRA webinar will focus on forms, IRS Reporting, and common IRA mistakes.

Patrice Konarik IRA, Auditing

Safe Deposit the Fundamentals - 2011 Update

Thursday, December 8th, 2011 - 10:00 am
Establish Correct Day to Day Procedures & Reduce Your Liability
David P. McGuinn Security, Operations, Auditing, Risk Management

So You're A New Supervisor: Need to Know

Tuesday, December 6th, 2011 - 1:30 pm

This "nuts-and-bolts" workshop is crammed with dozens of "field tested" techniques to put you on the path to supervisory success.

Margaret DeMarino Customer Service, Operations, Human Resources

IRS Reporting Requirements

Tuesday, December 6th, 2011 - 10:00 am

It's that time of the year again when thoughts turn to IRS reporting issues and the myriad rules to follow and forms to complete.

Carl Pry Compliance, Operations, Auditing

The Loan Review Process: Important Steps

Thursday, December 1st, 2011 - 10:00 am

This program will examine the ways in which a proper and thorough loan monitoring and loan review process can help prevent loans from becoming unnecessary impediments to lending institutions.

Vin DiCara Lending

UDAAP - Yes, It Applies to Your Financial Institution

Wednesday, November 30th, 2011 - 10:00 am
If you have customers, then this webinar is for you. Learn how Unfair or Deceptive or Abusive Acts or Practices (UDAP) could apply to your bank.
Susan Costonis Compliance, Risk Management

How to Analyze for Fair Lending Compliance: Practical Tools

Tuesday, November 22nd, 2011 - 10:00 am

Your HMDA-LAR data is the ground floor of a fair lending examination. This program explores ways to use HMDA data in various types of analysis's.

Carl Pry Compliance, Lending

The Tool Kit of Best Customer Service Practices

Wednesday, November 16th, 2011 - 1:30 pm

This webinar will provide you with an instruction manual on how to create bridges to better customer relationships, including a "repair kit" when communication goes wrong.

Margaret DeMarino Customer Service

Keeping Your Frontline Up-to-Date with BSA and OFAC

Tuesday, November 15th, 2011 - 10:00 am

This webinar will provide an update of the BSA and OFAC regulations, as well as a review of the common mistakes bankers make in attempting to comply with the complicated requirements.

Terri D. Thomas Compliance, Teller

The ALCO Process - Are You Ready For More Scrutiny?

Thursday, November 10th, 2011 - 10:00 am

We will review the various critical components of a good ALCO Policy and spend time looking at each issue that should be addressed therein.

Karl Nelson Operations, Risk Management

Achieving Teller Excellence

Wednesday, November 9th, 2011 - 1:30 pm

This highly motivating workshop continues to evolve as the premier teller workshop.

Janice Branch Teller

What to Do When a Customer Dies

Tuesday, November 8th, 2011 - 1:30 pm

This two-hour webinar will walk you through the complicated process of dealing with a customer's death, both on the deposit and loan side; as well as the unique issues of doing business with the de...

Terri D. Thomas Operations, Risk Management

Home Equity Lines of Credit

Thursday, November 3rd, 2011 - 10:00 am

This class will give a great overview of all the aspects of a HELOC.

J.T. Turner Lending

Underwriting the New Uniform Appraisal Data Requirements

Wednesday, November 2nd, 2011 - 1:30 pm

In this webinar we will go over the new language, ratings and requirements that impact the way the appraisal form is completed.

J.T. Turner Compliance, Lending

Business Accounts: Who is Authorized to Open, Close, Transact?

Wednesday, November 2nd, 2011 - 10:00 am

There are many types of business accounts with many different ways to do business at our financial institution's today. Understanding authority on the different types of business accounts may keep ...

Deborah Crawford Security, Operations, Risk Management

Early Warning Signs of Problem Loans

Tuesday, November 1st, 2011 - 10:00 am

The purpose of this course is to assist bankers in recognizing the early warning signs of a deteriorating loan.

Jeffery Johnson Auditing, Lending, Risk Management

IRAs: Beyond the Basics

Thursday, October 27th, 2011 - 10:00 am

Building on the knowledge you already have, in this session we will cover some of the more complicated areas of IRAs.

Patrice Konarik IRA

Evolving Appraisal Rules: Are You Ready for the New Requirements?

Tuesday, October 25th, 2011 - 10:00 am

Do you know the requirements? We'll go in-depth on the details of the appraisal and valuation process, from both the lender and appraiser side of the game, to provide a thorough understanding of wh...

Carl Pry Compliance, Lending

Robbery Preparedness: New Rules for the New Economy

Thursday, October 20th, 2011 - 10:00 am

The core of the program will focus on policies and practices that all staff members can include in their daily routine that will enhance the safety and security issues at your financial institution...

Jim Rechel Security, Teller

Best-Ever Compliance Checklists for Consumer Loans

Wednesday, October 19th, 2011 - 1:30 pm

This webinar will introduce bankers to a set of colorful checklists for consumer loans.

Anne Lolley Compliance, Operations, Lending

IRA Basics

Thursday, October 13th, 2011 - 1:30 pm

The goal of this basic Webinar is to start at the beginning of "What is an IRA?" Who can have an IRA? How much can they contribute?

Patrice Konarik IRA

How to Use Business Resolutions and Authorizations to Protect Your Financial Institution

Thursday, October 13th, 2011 - 10:00 am

Attend this webinar to know more about the ins and outs of resolutions and authorizations.

Terri D. Thomas Operations, Lending

Best Teller Supervisory Practices

Wednesday, October 12th, 2011 - 1:30 pm

The webinar will give you new insight, practical pointers, and tips on handling the most common, as well as the most difficult, supervisory issues.

Margaret DeMarino Operations, Teller

Power of Attorney & Living Trust Documents

Tuesday, October 11th, 2011 - 10:00 am

This two hour presentation is designed to provide financial institution personnel with the best practices that can be used in dealing with these complex legal documents.

Terri D. Thomas Compliance, Operations, Lending, Risk Management

Ratio Analysis to Determine Financial Strength (Liquidity, Leverage, Asset Management, Operating Performance & Cash Flow)

Thursday, October 6th, 2011 - 10:00 am

The purpose of this course is to expose the participant to the five vital signs of any organization and the required ratios to identify them.

Jeffery Johnson Lending, Risk Management

Reg. Z Status Check: Recent Changes, Plus Coming Dodd-Frank Changes

Wednesday, October 5th, 2011 - 10:00 am

This session is an in-depth discussion of Regulation Z, where we will examine the details, including a focus on often-violated parts of the rule.

Carl Pry Compliance, Lending

Best Cross-Selling Practices for the Frontline

Tuesday, October 4th, 2011 - 10:00 am

Aimed at the frontline staff, this program teaches participants how to excel at cross-selling and referrals while making the customer feel cared for.

Honey Shelton Sales, Teller

Opening Trust and Minor Accounts--Documentation and Compliance Requirements

Thursday, September 29th, 2011 - 10:00 am

This two hour webinar will delve into the responsibilities of collecting the correct documentation, titling the account correctly, choosing the correct ownership and allowing proper access to t...

Patrice Konarik Compliance, Operations

Call Report - Recent Changes, Highlights, and Pitfalls

Wednesday, September 28th, 2011 - 10:00 am

The webinar will cover the 2011 revisions and recently approved changes to the call report, as well as updates due to revisions in accounting standards, other areas of concern, and common errors ma...

Ann Thomas Compliance, Operations, Auditing, Lending

Banish the BLUES from Reviews: Perfecting Performance Evaluations

Wednesday, September 21st, 2011 - 10:00 am

You'll learn ways to plan ahead, prepare all year round, conduct insightful evaluations, and execute effective coaching and mentoring.

Margaret DeMarino Human Resources

10 Reasons Your Customer May Not Be FDIC Insured

Tuesday, September 20th, 2011 - 1:30 pm

This program reviews the key components of insurance but from a different perspective and puts those new accounts procedures into a different light.

Deborah Crawford Risk Management

Consumer and Business Account Ownership - Checking the Right Box

Tuesday, September 20th, 2011 - 10:00 am

In this detailed two-hour webinar you will learn the difference between the account ownership choices.

Patrice Konarik Compliance, Operations

IT Examination Hotspots and Examination Focus

Monday, September 19th, 2011 - 1:30 pm

This webinar will focus primarily on the risks relating to social networking, cloud computing, and mobile banking, capture, and payments as well as suggest controls for mitigating the risks to ...

Susan Orr Security, Risk Management

Safe Deposit Regulatory/Compliance/Security - 2011 Update

Thursday, September 15th, 2011 - 10:00 am

Answers to Your "Most Frequently Asked" Legal and Security Questions

David P. McGuinn Compliance, Security, Operations, Risk Management

Dealing With Subpoenas, Summonses, Garnishments, Tax Levies, ETC.

Wednesday, September 14th, 2011 - 1:30 pm

By attending this webinar, you will learn how to effectively deal with these documents and the parties who serve them upon you.

Terri D. Thomas Compliance, Risk Management

Appraisal Review for Residential Mortgage Decisions

Tuesday, September 13th, 2011 - 1:30 pm

This webinar will give you an understanding of reviewing appraisals.

J.T. Turner Operations, Lending

Excelling at Coaching Performance

Tuesday, September 13th, 2011 - 10:00 am

Invest in success and enroll today in this dynamic and highly motivating workshop.

Honey Shelton Sales, Human Resources

What are the Most Common Compliance Violations? How to Avoid Them

Thursday, September 8th, 2011 - 10:00 am

This webinar concentrates on frequent compliance violations - those rules that historically cause the most violations.

Carl Pry Compliance

Writing an Effective Credit Memorandum

Thursday, September 1st, 2011 - 10:00 am

The purpose of this course is to teach skills required to write an effective credit memorandum.

Jeffery Johnson Lending

Endorsements on Fiduciaries, Trusts, Estates, and Business Accounts: Who is Authorized to Negotiate

Wednesday, August 31st, 2011 - 1:30 pm

The questions of who can endorse these types of checks and how they should be endorsed will be addressed in this informative program.

Deborah Crawford Compliance, Risk Management, Teller

The Art of Customer Service Communication

Tuesday, August 30th, 2011 - 1:30 pm

This course is power-packed with tips, techniques, and examples of how to communicate well in ways that get results.

Margaret DeMarino Customer Service

Call Report Preparation for Beginners, Part 4

Monday, August 29th, 2011 - 10:00 am

This is part four of the four part webinar series designed for bankers who are new to call report preparation and also OTS bankers who will have to file a Call Report starting in 2012.

Ann Thomas

Get Global! Understanding Global Cash Flow Analysis

Thursday, August 25th, 2011 - 10:00 am

This course is designed to assist bankers in calculating cash flow utilizing the Uniform Cash Flow Analysis (UCA) method and to provide guidance in calculating Global Cash Flow Analysis.

Jeffery Johnson Operations, Lending

Avoiding Bank Liability in the Collection Process

Wednesday, August 24th, 2011 - 10:00 am

This webcast seminar will address all legal issues involved in the collection process.

Adam LaBoda Lending, Risk Management

Enterprise-Wide Information Security Risk Assessments 101

Tuesday, August 23rd, 2011 - 10:00 am

This presentation will provide an approach for developing an enterprise-wide information security risk assessment and a framework that can be adapted to the other numerous risk assessments now ...

Susan Orr Security, Risk Management

Call Report Preparation for Beginners, Part 3

Monday, August 22nd, 2011 - 10:00 am

This is part three of the four part webinar series designed for bankers who are new to call report preparation and also OTS bankers who will have to file a Call Report starting in 2012.

Ann Thomas

Marketing & Advertising Compliance - What's New Now That We Have the CFPB?

Thursday, August 18th, 2011 - 10:00 am

Determining regulatory and legal requirements when marketing and advertising your institution's products can be a difficult task. This session can help.

Carl Pry Compliance

Understanding and Using Credit Scores: Policy, Procedure, Compliance

Wednesday, August 17th, 2011 - 10:00 am

This session will improve your staff's understanding of credit scores and critical compliance points in order to build a better loan portfolio.

Greg Souther Operations, Lending, Risk Management

Call Report Preparation for Beginners, Part 2

Monday, August 15th, 2011 - 10:00 am

This is part two of the four part webinar series designed for bankers who are new to call report preparation and also OTS bankers who will have to file a Call Report starting in 2012.

Ann Thomas

Compliance Aspects of the New Garnishment Guidelines

Wednesday, August 10th, 2011 - 10:00 am

In this webinar, we'll discuss in detail the issues surrounding the rule, plus share valuable tips for effective compliance.

Carl Pry Compliance, Operations, Auditing

Getting Along With the Hard to Get Along With

Tuesday, August 9th, 2011 - 10:00 am

This program will provide you with excellent self management techniques and coaching tactics on dealing with the challenging people issues that frequent the workplace.

Honey Shelton Customer Service

Call Report Preparation for Beginners, Four Part Webinar

Monday, August 8th, 2011 - 10:00 am

This four part webinar is designed for bankers who are new to call report preparation and also OTS bankers who will have to file a Call Report starting in 2012.

Ann Thomas Compliance, Auditing, Lending

How to Handle Sticky Customer Service Situations

Thursday, August 4th, 2011 - 10:00 am

This webinar will reveal how sticky situations can actually be opportunities in disguise.

Margaret DeMarino Customer Service
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