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2026 Branch Operations All-Day Streaming: Compliance, Security, and Operations Training

During this program, we will look at many of the operational and compliance issues that happen in your branches.
Upcoming
DATE

Tuesday, August 4, 2026
10:00 am - 5:00 pm

INSTRUCTOR

Deborah Crawford

FORMAT

Live Stream

$849.00 or 4 Tokens

Includes: 12 months of OnDemand playback access

  • Compliance
  • Deposit Compliance
  • General Compliance
  • Reporting
  • Transaction Compliance
  • Branch Manager
  • Deposit Operations Manager/Specialist
  • Senior Management

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Operating a branch is more challenging than ever. Along with processing transactions and providing great customer service there is cash management, fraud prevention, compliance issues, handling customer disputes, and even emergency response. Let us help you keep your branch running smoothly. This program will fulfill annual training requirements for security, Regulation CC, and BSA.

What You'll Learn

  • Managing cash
  • Legal issues of checks
  • Types of fraud to be on the watch for
  • Regulation CC – Holds
  • BSA red flags and referral process
  • FDIC insurance signage in your branch
  • Handling affidavits for Reg E claims, check loss, and other customer losses
  • Giving out proper disclosures at new accounts
  • Security issues in the branch
  • Active shooter response
  • Branch opening, closing, and surprise audit procedures
  • Template for your branch procedures – take out stuff and put stuff in to tailor your manual

Who Should Attend

This session is ideal for branch operations, retail operations, compliance, branch managers, and branch staff.
Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

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