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2026 Branch Operations All-Day Streaming: Compliance, Security, and Operations Training

During this program, we will look at many of the operational and compliance issues that happen in your branches.
OnDemand
DATE

Recorded Tuesday,
August 4, 2026

INSTRUCTOR

Leslie NicelyDeborah Crawford

DURATION

7 Hours

FORMAT

Live Stream

$849.00 or 4 Tokens

Includes: 12 months of OnDemand playback access

  • Compliance
  • Deposit Compliance
  • General Compliance
  • Reporting
  • Transaction Compliance
  • Branch Manager
  • Deposit Operations Manager/Specialist
  • Senior Management

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Operating a branch is more challenging than ever. Along with processing transactions and providing great customer service there is cash management, fraud prevention, compliance issues, handling customer disputes, and even emergency response. Let us help you keep your branch running smoothly. This program will fulfill annual training requirements for security, Regulation CC, and BSA.

What You'll Learn

  • Managing cash
  • Legal issues of checks
  • Types of fraud to be on the watch for
  • Regulation CC – Holds
  • BSA red flags and referral process
  • FDIC insurance signage in your branch
  • Handling affidavits for Reg E claims, check loss, and other customer losses
  • Giving out proper disclosures at new accounts
  • Security issues in the branch
  • Active shooter response
  • Branch opening, closing, and surprise audit procedures
  • Template for your branch procedures – take out stuff and put stuff in to tailor your manual

Who Should Attend

This session is ideal for branch operations, retail operations, compliance, branch managers, and branch staff.
Leslie Nicely

Instructor Bio

Leslie Nicely, Senior Vice President for Gettechnical Inc. brings with her a wealth of practical banking experience. Her 30+ years include various positions with a local community bank including teller, teller supervisor, new accounts, lending, Branch Administration Officer, BSA/AML Officer and Security Officer and more. She graduated from the Virginia Bankers Association School of Bank Management. Her experience includes management, operations, lending compliance, fraud management, training, security and customer service. Her down-to-earth approach to training and her technical expertise makes her a real asset to our industry.

Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

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