The 8 Keys to Teller Excellence

The goal of every financial institution is to develop tellers who acquire the necessary skills to proficiently deal with customers, utilize loss prevention techniques and put a harmonious touch into every transaction. Whether the teller is new or a veteran, there is an opportunity during this webinar to learn tips and techniques that will make them more efficient, confident and prepared to tackle the daily responsibility of being a dynamic teller.

The Eight Keys to Teller Excellence webinar is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.

The Eight Keys:

  1. Professional Maturity
  2. Manage Your Image
  3. Follow Procedure
  4. Scrutinize Transactions
  5. Minimize Cons and Scams
  6. Provide Extraordinary Service
  7. Ace Cross-Selling
  8. Master the Balancing Act

Who Should Attend?

Tellers, Head Tellers, Teller Supervisors, and Trainers would all benefit from this webinar.