E-Commerce sales are expected to reach nearly $80 billion this holiday season, accounting for 9% of total U.S. retail sales. Will this increase the potential for cyber attacks and compromised debit cards? Will your financial institution experience more debit card fraud investigation in 2016?
We'll focus on simple steps to handle Reg E customer disputes and inquiries. Understanding the rules will help you satisfy regulators and can also SAVE YOUR FINANCIAL INSTITUTION MONEY by only paying claims you're required to reimburse for unauthorized transactions.
Learn steps required to handle disputes and inquiries, and time frames for resolving a claim for an unauthorized transaction. The only way you can be sure your front line staff complies with this high-profile consumer protection regulation is to provide effective training and sound procedures.
- The basic disclosure requirements of Reg E and the definitions that guide the error resolution process.
- What questions should you ask a customer about a disputed transaction?
- What are five "best practices" for handling a Reg E dispute?
- What should be included in an investigation report?
- How do you determine if a customer is liable for an unauthorized transaction? Learn practical suggestions for conducting an investigation.
- Resources to educate customers about fraud prevention.
Who Should Attend?
Customer Service Reps, New Account Reps, Teller Supervisors, Deposit Operations Staff, Security and Compliance Officers. NOTE: We will NOT address Visa or MasterCard zero liability rules.
"Very thorough information received and great examples." -Karen W., CenterBank
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