Now You're the Supervisor

For new and veteran supervisors alike, get key components for supervisory success.

Supervisors must master the art of juggling - staff, schedules, meetings, compliance concerns, goals, deadlines, training, backing-up the employee who didn’t come in...The list goes on and on. Discover how to keep all the balls in the air without breaking a sweat.

If you need others to take direction from you to succeed, you'll find this program of tremendous value. Learn techniques and strategies to handle your responsibilities successfully while increasing your job satisfaction.

It's a positive real-world approach for ramping up your leadership skills and addressing critical supervisory issues needed to becoming an extraordinary supervisor.

What You Will Learn:

  • Acknowledge Your New Role - Embrace the challenge of moving from team member to supervisor. Learn the value of boundaries. Doing so will help you balance your need for approval with the larger need for meeting team and company goals.
  • Plan and Prioritize - Realize that your primary job is to make sure everything that needs to get done gets done. Planning and prioritizing departmental tasks, and assigning the right tasks to the right people, is key to everyone’s success.
  • Be Accessible - Take time to walk around your department to see and hear what's going on. It’s a great way to find and take advantage of "coachable moments." Establish routine coaching appointments with your staff to create consistent, timely accessibility.
  • Encourage Teamwork - Foster input from team members and demonstrate how the success of one benefits the entire team and positively impacts the entire organization.
  • Communicate Upward and Downward - Let your team in on the reasons behind decisions, then listen and share their input and concerns. This will ensure a happier, more productive workplace for all.
  • Delegate - Delegating not only helps you manage your workload, it also helps team members develop important skills and become more self-supervising. Provide encouragement and follow-up so team members know they have the support and resources they need.
  • Discipline Effectively - Set clear expectations. When it comes to performance concerns, be specific with team members. Let them see how their actions impact the team and the organization.

Who Should Attend?

Trainers, supervisors, assistant supervisors, or anyone with supervising responsibilities.