Designed for banks that are serious about taking customer service up a notch, this dynamic webinar will help raise the bar when it comes to getting employees on board. How do you deliver value while creating amazing experiences for your customers? Wow them with genuine interest and care.
Highlights
- An economic case study in cake
- Virtual road trip to the Pacific NW
- How do you get your customer to buy the t-shirt?
- What is employee engagement?
What You Will Learn:
- Being Authentic
- The ingredients for a WOW
- Three benchmarks of an experience
- Creating an engaged employee
- Training for engagement
- Coaching and support
Who Should Attend?
Frontline staff, teller supervisors, tellers, call center, customer service reps and branch managers will benefit from this information-packed webinar.