Creating a Customer Service Experience that will Sell!

Honey Shelton

Honey Shelton brings the best of both worlds to her speaking engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank.

Nationally recognized as an outstanding speaker and a pro at facilitating strategic planning, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality left a lasting mark on InterAction Training, the firm she founded in 1983. She has carried those traits over to her current role as Chief Strategy Officer at SBS CyberSecurity where she will collaborate with key stakeholders to create strategies that ensure execution, quality and continued growth.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country and is a repeat presenter for most of the state banking associations.

Honey specializes in helping others pursue professional excellence and is the author of numerous published articles and training manuals. Her first book, Coaching Yourself & Others is on track to be published spring, 2021.

In keeping with her personal pursuit of excellence Honey has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A&M.

Designed for banks that are serious about taking customer service up a notch, this dynamic webinar will help raise the bar when it comes to getting employees on board. How do you deliver value while creating amazing experiences for your customers? Wow them with genuine interest and care.

Highlights

An economic case study in cake
Virtual road trip to the Pacific NW
How do you get your customer to buy the t-shirt?
What is employee engagement?

What You Will Learn:

Being Authentic
The ingredients for a WOW
Three benchmarks of an experience
Creating an engaged employee
Training for engagement
Coaching and support

Who Should Attend?

Frontline staff, teller supervisors, tellers, call center, customer service reps and branch managers will benefit from this information-packed webinar.

What You Will Learn:

Who Should Attend?

Error Condition Detected