Creating a Customer Service Experience that will Sell!

Honey Shelton

Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank.

Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality have left a lasting mark on InterAction Training, the firm she founded in 1983.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations and has accumulated an impressive client list that includes over 600 banks, credit unions, and other organizations. Globally, she presented a program in the south of France for an international, energy-related firm.

Honey has a coaching practice specializing in helping others pursue professional excellence and is the author of numerous published articles and training manuals. Her first book, Coaching Yourself & Others will be released soon.

Honey continues her personal pursuit of excellence and has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A&M. She is an EverythingDiSC Certified Distributor and Trainer.

Designed for banks that are serious about taking customer service up a notch, this dynamic webinar will help raise the bar when it comes to getting employees on board. How do you deliver value while creating amazing experiences for your customers? Wow them with genuine interest and care.

Highlights

An economic case study in cake
Virtual road trip to the Pacific NW
How do you get your customer to buy the t-shirt?
What is employee engagement?

What You Will Learn:

Being Authentic
The ingredients for a WOW
Three benchmarks of an experience
Creating an engaged employee
Training for engagement
Coaching and support

Who Should Attend?

Frontline staff, teller supervisors, tellers, call center, customer service reps and branch managers will benefit from this information-packed webinar.

What You Will Learn:

Who Should Attend?

Error Condition Detected