Ten Simple Rules for Tellers to Save You Thousands

Over the years, financial institutions have lost millions of dollars from easily avoidable errors by tellers. Do your tellers know the simple rules? What should you do when checks and accounts don't match? How should you handle deceased customer checks? We'll review UCC 3 and 4 issues about negotiable instruments. Learn about complex legal issues with easy-to-understand, straightforward rules of thumb.

What You Will Learn:

  • How money moves, and why checks are presented for payment
  • Checks, endorsements, and accounts
  • Why checks should match accounts
  • Why we don't cash business checks
  • Deceased customer checks
  • Checks payable to entities and to your financial institution
  • Who's liable for what?
  • Signatures on accounts
  • Names not matching account records
  • Filling out deposit slips
  • Fiduciary signatures
  • Stale-dated, post-dated, and other legal issues

Who Should Attend?

Tellers, head tellers, cashiers, deposit operations, compliance personnel, new account representatives, business bankers, personal bankers, branch managers, training personnel, and all front-line personnel