Boosting Morale, Service & Cross-Selling

The go-to webinar for branch leadership!

How do you remain competitive when there is a branch on every corner and the world-wide banks chasing your customers? Make every customer encounter count! Get creative about how to make opportunities happen at your branch. Your company has invested in people, locations and product; lead the way at your branch to get a remarkable return on your investments. How do you do that?

Successful leadership is the key to a successful branch. Tune into this timely webinar and discover what you can do to boost morale among the troops so they can boost service delivery and cross-selling!

Your branches are one of your most important distribution channels. Running an effective branch requires a lot from your staff: high morale, in-depth product knowledge, customer engagement know-how, and a dedication to stellar customer service.

How do you converge all these responsibilities that fall on you, the branch manager? It’s no walk in the park but this program will help you accomplish just that!

Often referred to as the Pygmalion effect, the way managers treat their associates is subtly influenced by what they expect of them. What should you expect? How should you treat them? How do you set high expectations and have the branch perform accordingly? This program will provide you with the solutions.

What You Will Learn:

  • Fire up the troops with engaging huddles
  • Convey standards and expectations
  • Build a performance plan with branch staff
  • Teach goal setting and accountability
  • Coach skills, teamwork, professional maturity, and attitude!
  • Stop dodging difficult conversations with employees that underperform

Who Should Attend?

All branch leadership, branch administrators, branch managers, assistant branch managers and trainers.


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   OnDemand Recording - $295   
   CD-ROM - $345