Call Center Representative Training

In our very competitive industry, people are looking for ease when it comes to service. This has caused Call Centers to blossom. And while there are excellent technological advances in this area, few companies address the unique needs a call center representative has for being trained.

This webinar will focus on the customer service aspects of Call Centers, rather than software or technology.

Covered Topics:

  • The call cycle
  • Why have call centers?
  • Using open/closed questions to control a call
  • Showing value
  • Confirming satisfaction
  • Handling problem calls

Who Should Attend?

Call center representatives, managers, and employees who deal with the public on the phone


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   Live Plus Five (days) - $265   
   OnDemand Recording Only - $295   
   CD-ROM and Hardcopy Handouts - $345   
   Live Plus Six (months) - $365   
   Premier Package - $395   
Additional Locations
Want your branches to participate? Facilities within your organization will be able to participate without the travel costs of coming to one location.
Each additional location adds $75 to your registration and can be entered on the next screen as you confirm your order.