Consumer Collections 101

Consumer collections used to rather straightforward. When a consumer went delinquent their lender typically picked up the telephone and the parties came up with a plan to bring the account current. However, times have changed and it is more difficult than ever to simply reach out to a delinquent customer to discuss their account. Now consumers are ignoring your phone calls or not giving you consent to contact them on their cellphones, consumer attorneys are parsing your collection letters to see if they are in violation of a myriad of consumer protection laws and individuals are employing the services of out of state debt settlement/consolidation companies.

During this informative 90 minute presentation, there will be a wide ranging discussion of topics faced by all lenders engaging in the world of consumer collections. These topics will range from early default prevention and resolution tips to enhancing collections through the legal process. Other areas to be discussed include specific topics such repossession letter requirements, SCRA protections, TCPA due diligence, FCRA compliance and the impact of of bankruptcy on the collections process.

Covered Topics

  • Default Prevention & Resolution;
  • Cease and Desist Letters;
  • Debt Settlement Companies;
  • Enhancing Collections Through the Legal Process;
  • Repossessions and Repossession Letters;
  • SCRA Protections;
  • TCPA Due Diligence;
  • FCRA Compliance;
  • Bankruptcy and Collections;

Who Should Attend?

The program is designed for individuals who are regularly involved in the consumer collection process including Vice Presidents of Lending, lending managers, collection managers and collection representatives/agents. Other individuals such as in house counsel and compliance officers who establish and oversee collection polices will benefit from this broad based presentation.