Bank Management/Employee Development Training

Total Training Solutions' bank management/employee development webinar training covers topics ranging from coaching to sales to teller training and more. All of our bank training webinars are led by experts from the financial industry.

A Business Development Officers Guide to Selling Non-Traditional Financial Products

Presented By:Photo of Suzie Jones Suzie Jones
Wednesday, January 24th, 2018 - 1:30 pm Central Time Zone

Please check back for a description.

Related Topics: Sales, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2658/?idAff=19

Coaching Tellers to Excellence

Presented By:Photo of Honey Shelton Honey Shelton
Thursday, December 21st, 2017 - 10:00 am Central Time Zone

You will see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Related Topics: Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2644/?idAff=19

Onboarding Your New Hire

Presented By:Photo of Honey Shelton Honey Shelton
Monday, December 18th, 2017 - 1:30 pm Central Time Zone

Learn how to excel at new employee onboarding.

Related Topics: Human Resources, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2643/?idAff=19

Robbery Awareness

Presented By:Photo of Barry Thompson Barry Thompson
Thursday, November 30th, 2017 - 1:30 pm Central Time Zone

This program will cover all the necessary steps your staff needs to sustain a safe workplace in your financial institution.

Related Topics: Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2630/?idAff=19

For Bankers, LOB Leaders and Sales Executives: The Guide to Building Your Business Work Plan for 2018

Presented By:Photo of Jack Kasel & Alex Cole Jack Kasel & Alex Cole
Monday, November 20th, 2017 - 12:00 pm Central Time Zone

This webinar on The Guide to Building Your Business Work Plan will provide you with a working template that contains the essential components for banks and credit unions to customize to build your own sales success workplan.

Related Topics: Sales, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2620/?idAff=19

Customer Conflict: Opportunity Knocks

Presented By:Photo of Teresa Allen Teresa Allen
Wednesday, October 18th, 2017 - 10:00 am Central Time Zone

The goal of this webinar is to give you the tools to avoid customer conflict and manage it effectively when it happens.

Related Topics: Human Resources, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2559/?idAff=19

Legal Liabilities when Check Fraud Occurs

Presented By:Photo of Terri D. Thomas Terri D. Thomas
This event was recorded on Tuesday, October 10th, 2017.

Learn best practices for spotting and stopping fraud losses.

Related Topics: Risk Management/Legal, Deposit Accounts, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2579/?idAff=19

Transformational Growth: Enabling Enterprise-Wide Innovation

Presented By:Photo of David Peterson David Peterson
This event was recorded on Thursday, September 28th, 2017.

This session will highlight the pivotal opportunities all financial institutions now face.

Related Topics: Executive/Director, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2573/?idAff=19

Audit Report Writing

Presented By:Photo of Philip  Vassallo Philip Vassallo
This event was recorded on Thursday, July 27th, 2017.

You'll receive excellent resources that you can continually turn to during intense, complex audit engagements.

Related Topics: Auditing, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2482/?idAff=19

Vital Check and Deposit Issues - A Deeper Dive

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Friday, July 14th, 2017.

In this webinar, we will continue to delve into common questions and answers that your frontline has about checks and deposits.

Related Topics: Deposit Accounts, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2465/?idAff=19

Legal Issues of Checks

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Thursday, June 22nd, 2017.

Learn about many legal aspects of checks, and the compliance issues of Reg CC and BSA. This webinar will serve as the annual training requirement for both these regulations.

Related Topics: Risk Management/Legal, Management/Employee Development, Deposit Accounts

Promo URL: https://www.BankWebinars.com/Webinar/Details/2459/?idAff=19

Call Center Representative Training

Presented By:Photo of J.T. Turner J.T. Turner
This event was recorded on Tuesday, June 13th, 2017.

This webinar will focus on the customer service aspects of Call Centers.

Related Topics: Sales, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2474/?idAff=19

Webinar Subscription Packages

Presented By:Photo of Honey Shelton Honey Shelton
This event was recorded on Monday, May 22nd, 2017.

If your institution attends at least 5 webinars per year, a webinar subscription package is a no-brainer!

Related Topics: Compliance, IRAs, Lending, Human Resources, Computer Skills, Risk Management/Legal, BSA, Deposit Accounts, Executive/Director, Management/Employee Development, Safe Deposit, TRID, Sales, Reporting

Promo URL: https://www.BankWebinars.com/Webinar/Details/2520/?idAff=19

Coaching Tellers to Excellence

Presented By:Photo of Honey Shelton Honey Shelton
This event was recorded on Thursday, May 4th, 2017.

You will see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Related Topics: Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2419/?idAff=19

Improving Employee Performance in Everyday Work Situations & Reviews

Presented By:Photo of Ross Blake Ross Blake
This event was recorded on Tuesday, March 28th, 2017.

Learn how to give employees feedback to gain their cooperation to improve performance.

Related Topics: Human Resources, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2333/?idAff=19

Training the Trainer

Presented By:Photo of Honey Shelton Honey Shelton
This event was recorded on Thursday, March 23rd, 2017.

If you are responsible for training others, this is for you!

Related Topics: Human Resources, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2325/?idAff=19

Legal Liabilities when Check Fraud Occurs

Presented By:Photo of Terri D. Thomas Terri D. Thomas
This event was recorded on Thursday, March 9th, 2017.

Learn best practices for spotting and stopping fraud losses.

Related Topics: Risk Management/Legal, Management/Employee Development, Deposit Accounts

Promo URL: https://www.BankWebinars.com/Webinar/Details/2317/?idAff=19

Vital Check and Deposit Issues

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Wednesday, March 8th, 2017.

You will receive the 10 Simple Rules to Handle Checks that can save you worry, litigation and money.

Related Topics: Deposit Accounts, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2311/?idAff=19

Will Your Front Line Cost You Millions?

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Thursday, January 19th, 2017.

This program will explain complex legal issues with straightforward and easy to understand rules of t... More →

Related Topics: Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2228/?idAff=19

Negotiation Skill Building to Improve the Bank's Business Development Efforts

Presented By:Photo of David Osburn David Osburn
This event was recorded on Wednesday, January 4th, 2017.

This webinar will emphasize negotiation skill building, effective communications, telephone techniques, and the negotiation process.

Related Topics: Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2254/?idAff=19

Ten Simple Rules for Tellers to Save You Thousands

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Tuesday, December 6th, 2016.

Learn 10 simple rules for tellers that can save you thousands of dollars!

Related Topics: Sales, Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2205/?idAff=19

Teller Compliance Issues: CTRs, Reg CC and Checks

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Tuesday, November 29th, 2016.

UCC 3 & 4, Regulation CC and CTRs are the big three compliance areas for tellers which require training.

Related Topics: Compliance, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2201/?idAff=19

Structure Your Sales & Service Culture Right

Presented By:Photo of Honey Shelton Honey Shelton
This event was recorded on Thursday, November 17th, 2016.

Cross-selling is important to your growth. And, it is important you get it right.

Related Topics: Sales, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2242/?idAff=19

Robbery Procedures, Counterfeit and Fraudulent Items

Presented By:Photo of Christy Crawford Christy Crawford
This event was recorded on Thursday, November 3rd, 2016.

Learn robbery prevention methods and what to do before, during and after a robbery.

Related Topics: Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2191/?idAff=19

BSA Red Flags for Money Laundering: Frontline Annual Training

Presented By:Photo of Christy Crawford Christy Crawford
This event was recorded on Wednesday, September 14th, 2016.

This program will answer commonly asked frontline questions, and it will go over the red flags for money laundering for deposits and loans.

Related Topics: Risk Management/Legal, Management/Employee Development, BSA

Promo URL: https://www.BankWebinars.com/Webinar/Details/2157/?idAff=19

UCC 3 and 4: Endorsements and Other Legal Check Issues

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Tuesday, August 2nd, 2016.

Learn about many legal aspects of checks, and the compliance issues of Reg CC and BSA. This webinar will serve as the annual training requirement for both these regulations.

Related Topics: Compliance, Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2136/?idAff=19

Developing a Star Teller

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Wednesday, July 13th, 2016.

This webinar focuses on the compliance and technical skills your teller needs to be successful at his or her job.

Related Topics: Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2114/?idAff=19

Handling Social Security Representative Payee Accounts

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Tuesday, June 28th, 2016.

Learn about this important topic in detail to help prevent your institution from making costly errors in the account opening process.

Related Topics: Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2091/?idAff=19

Checks and Deposits: Vital Issues

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Tuesday, June 21st, 2016.

Learn 10 Simple Rules to Handle Checks that can save you worry, litigation and money.

Related Topics: Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2024/?idAff=19

BSA for the Frontline

Presented By:Photo of Christy Crawford Christy Crawford
This event was recorded on Thursday, May 12th, 2016.

We'll cover the training requirements on currency reporting, suspicious activity, new customer ID procedures, and record retrieval on wires and monetary instruments.

Related Topics: Compliance, Management/Employee Development, BSA

Promo URL: https://www.BankWebinars.com/Webinar/Details/2076/?idAff=19

Do's and Don'ts of Checks: How to Avoid Loss

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Wednesday, April 20th, 2016.

Learn the safe way to handle checks, and help protect your financial institution and you from loss on these negotiable instruments.

Related Topics: Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2027/?idAff=19

Mastering the Balancing Act

Presented By:Photo of Janice Branch Janice Branch
This event was recorded on Thursday, April 14th, 2016.

We'll remind your tellers of the importance of their job while reviewing steps needed to ensure balanced cash drawers.

Related Topics: Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2033/?idAff=19

Handling Checks after Death of the Account Holder

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Tuesday, April 5th, 2016.

We'll look at the checks and all the questions you get asked every day.

Related Topics: Sales, Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2016/?idAff=19

Beware! Signature Card Danger Zones

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Wednesday, February 24th, 2016.

This is a “must attend” webinar to learn about risks, liability and losses that can occur due to signature card contracts and, most importantly, how to avoid these issues!

Related Topics: Compliance, Sales, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/2009/?idAff=19

Currency Transaction Reporting: Line by Line

Presented By:Photo of Christy Crawford Christy Crawford
This event was recorded on Thursday, January 14th, 2016.

Get familiar with the NEWEST version of the Currency Transaction Report (CTR), which is very different in style and approach than its predecessors.

Related Topics: Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/1985/?idAff=19

BSA Red Flags for Money Laundering: Frontline Annual Training

Presented By:Photo of Christy Crawford Christy Crawford
This event was recorded on Thursday, December 10th, 2015.

Get answers to more than 25 commonly asked frontline questions, plus review red flags for money laundering deposits and loans.

Related Topics: Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/1951/?idAff=19

UCC 3 and 4 Issues for Tellers

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Wednesday, December 9th, 2015.

Learn about many legal aspects of checks, and the compliance issues of Reg CC and BSA. This webinar will serve as the annual training requirement for both these regulations.

Related Topics: Compliance, Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/1958/?idAff=19

New Business Account Interview

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Tuesday, December 8th, 2015.

Learn the compliance tasks, worksheets and requirements that must be met when you open an account.

Related Topics: Computer Skills, Compliance, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/1953/?idAff=19

Robbery Procedures, Counterfeit and Fraudulent Items

Presented By:Photo of Christy Crawford Christy Crawford
This event was recorded on Wednesday, November 4th, 2015.

Learn robbery prevention methods and what to do before, during and after a robbery.

Related Topics: Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/1923/?idAff=19

25 Lessons Learned from Nationwide Safe Deposit Box Litigation

Presented By:Photo of David P. McGuinn David P. McGuinn
This event was recorded on Tuesday, October 27th, 2015.

Safe Deposit Box Liability Presentation - 2015 Update


Related Topics: Risk Management/Legal, Management/Employee Development, Safe Deposit

Promo URL: https://www.BankWebinars.com/Webinar/Details/1840/?idAff=19

Ten Simple Rules for Tellers to Save You Thousands

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Tuesday, October 20th, 2015.

Learn 10 simple rules for tellers that can save you thousands of dollars!

Related Topics: Sales, Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/1922/?idAff=19

BSA for the Frontline

Presented By:Photo of Christy Crawford Christy Crawford
This event was recorded on Wednesday, October 7th, 2015.

We'll cover the training requirements on currency reporting, suspicious activity, new customer ID procedures, and record retrieval on wires and monetary instruments.

Related Topics: Compliance, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/1926/?idAff=19

Do's and Don'ts of Checks: How to Avoid Loss

Presented By:Photo of Deborah Crawford Deborah Crawford
This event was recorded on Tuesday, September 15th, 2015.

Learn the safe way to handle checks, and help protect your financial institution and you from loss on these negotiable instruments.

Related Topics: Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/1886/?idAff=19

For Salespeople: Avoid the Big Mistakes and Get Commitment

Presented By:Photo of Jack Kasel Jack Kasel
This event was recorded on Monday, September 14th, 2015.

This webinar will help you fix this problem once and for all.

Related Topics: Sales, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/1892/?idAff=19

Completing The SAR: Line By Line

Presented By:Photo of Peter Orosz Peter Orosz
This event was recorded on Wednesday, March 4th, 2015.

Electronic filing of suspicious activity first came into being in March of 2012, and is here to stay.

Related Topics: Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/1735/?idAff=19

The 8 Keys to Teller Excellence

Presented By:Photo of Janice Branch Janice Branch
This event was recorded on Tuesday, October 28th, 2014.

This webinar is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.

Related Topics: Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/1628/?idAff=19

UDAAP: What Your Frontline Needs to Know & Do

Presented By:Photo of Crawford Shelton Crawford Shelton
This event was recorded on Wednesday, January 22nd, 2014.

This webinar speaks the language of the frontline and teaches them the what, when, how and why tied to being in compliance with this area of focus tied to UDAAP legislation.

Related Topics: Sales, Lending, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/1497/?idAff=19

Robbery Training and Other Teller Security Issues

Presented By:Photo of Christy Crawford Christy Crawford
This event was recorded on Tuesday, November 5th, 2013.

Learn robbery prevention methods and what to do before, during and after a robbery.

Related Topics: Risk Management/Legal, Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/1458/?idAff=19

Frontline Fundamentals

Presented By:Photo of Janice Branch Janice Branch
This event was recorded on Wednesday, January 11th, 2012.

This webinar will heighten awareness, teach techniques and provide information concerning selling, service delivery and compliance follow-through.

Related Topics: Management/Employee Development

Promo URL: https://www.BankWebinars.com/Webinar/Details/985/?idAff=19