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Applying the Reg E Resolution Process to Today's Transactions

A recent Federal Reserve survey found that debit card fraud accounted for 39% of all fraud losses at financial institutions last year. Debit card usage is at an all-time high and this increased use exposes both your accountholder and you, their financial institution, to elevated exposure to account compromise and card fraud.
Upcoming
DATE

Monday, June 29, 2026
2:30 pm - 4:30 pm

INSTRUCTOR

Dawn Kincaid

FORMAT

Webinar

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Deposit Compliance
  • Compliance Officer
  • Deposit Operations Manager/Specialist

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To add insult to injury, in each of the last several years, examiners have cited Reg E errors (specifically issues involving the error resolution process at financial institutions) in their top five regulatory issues during compliance exams.

In this session, we will review the specific error resolution requirements of Reg E, discuss procedural best practices and provide tips on documenting your investigation. You will have the opportunity to break out into small groups to work through “real-life” error resolution situations and discuss your process for meeting regulatory requirements and preventing costly losses.

We will dive into the CFPB’s FAQs as well as recent examination findings to identify the errors most commonly made by financial institutions during the error resolution process and discuss how we can avoid similar issues at your institution.

What You'll Learn

  • Clarification of a Reg E “Error” – What errors trigger the EFT error resolution process and a review of consumer liability under the regulation.
  • Understanding Consumer Liability Under Reg E – What determines how much a consumer may be held liable for when an error occurs.
  • Breakdown of the Error Resolution Process – A review of error resolution timing requirements and discussion of the process to follow when you’ve wrapped up your investigation.
  • Review of Current Fraud and Scams – A thorough review of red flags for common types of fraud and scams facing your bank and its accountholders.
  • Workshopping “Real-Life” Errors – You will be broken out into groups to work through “real-life” situations and discuss how to apply your error resolution processes for each.

    • Who Should Attend

    This informative session is ideal for benefit operations personnel, compliance officers, risk officers, funds transfer personnel, internal audit, and personnel responsible for debit card/ACH transactions.
    Dawn Kincaid

    Instructor Bio

    Dawn Kincaid began her banking career while attending The Ohio State University. She has 19 years of experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized the implementation of new products and services. Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits, and exams, and presented for numerous state associations.

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