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Banking Military Personnel: Understanding the Requirements of SCRA & MLA

In May 2025, the CFPB announced it would keep its enforcement and supervision resources focused on pressing threats to consumers, particularly servicemembers and veterans. In this jam-packed session, we will review the details of each of these Acts and provide you with best practices for complying with the requirements.

Upcoming
Wednesday, September 10th, 2025
10:00 am - 12:00 pm
Presented by Dawn Kincaid
2.5 CRCM Credits
$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Lending
  • Board Member
  • Compliance Officer
  • Consumer Lender/Retail Banker
  • Credit Analyst
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Internal Auditor
  • Loan Closer
  • Loan Operations Manager/Specialist
  • Mortgage Lender
  • New Accounts Representative
  • Private Banker
  • Senior Management
  • Training Manager
  • Trainer

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A financial institution’s activities regarding the Servicemembers' Civil Relief Act (SCRA) and Military Lending Act (MLA) can result in operational, compliance, strategic, and reputation risks. The SCRA was enacted to provide protections to servicemembers to enable them to devote their time and energy to serving our country by limiting certain actions regarding their loans.

Similarly, the MLA limits the amount that creditors may charge, including interest, fees, and charges imposed for credit insurance, debt cancellation and suspension, and other credit-related ancillary products sold in connection with the transactions.

We will walk through the necessary steps you need to take at the time an application is taken, when a loan becomes delinquent, and when you become aware that your borrower meets the definition of a “covered borrower” under each of the Acts. Sample policy language and other tools to facilitate compliance with these requirements will be provided.

What You'll Learn

  • Understand the background and requirements of the MLA and SCRA
  • Identify covered borrowers
  • Detail the primary lending provisions of the SCRA
  • Review the types of credit covered by the regulations
  • Recognize the components used to calculate the MAPR
  • Utilize provided materials to enhance your policies and procedures

Who Should Attend

This informative session is directed to branch managers, consumer loan officers, loan operations personnel, compliance officers, and internal auditors.

Dawn Kincaid

Instructor Bio

Dawn Kincaid began her banking career while attending The Ohio State University. She has 19 years of experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized the implementation of new products and services. Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits, and exams, and presented for numerous state associations.

Continuing Education Credit Information

Banking Military Personnel: Understanding the Requirements of SCRA & MLA has been approved for 2.5 CRCM credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://aba.csod.com.

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