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Coaching EQ: Developing Emotionally Intelligent Leaders & Teams

Is your organization investing in Coaching EQ in the workplace to develop confident, connected and future-ready leaders?
Upcoming
Beginner Friendly
DATE

Tuesday, June 16, 2026
2:30 pm - 4:00 pm

INSTRUCTOR

Vicki Kraai

FORMAT

Webinar

CREDIT TYPE

1.5 SHRM-CP Credits

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Human Resources
  • Management/Employee Development
  • Board Member
  • Branch Manager
  • Human Resources Officer
  • Senior Management
  • Training Manager
  • Trainer

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Emotional Intelligence is a critical driver of leadership effectiveness, team dynamics, and workplace culture and engagement.

In this session, we'll explore how we can campion EQ development through coaching strategies, talent management initiatives and everyday interactions. Learn practical tools to identify EQ gaps, coach with emotional insight, and foster a culture where empathy, self-awareness and connection thrive.

What You'll Learn

You will learn how to:

  • Recognize the role emotional intelligence plays in building trust and driving performance.
  • Explore how we can coach and support leaders and individuals of influence in applying EQ strategies to client and team member interactions
  • Identify EQ skill gaps that commonly surface in leaders, managers, and frontline teams
  • Apply practical coaching techniques to enhance self-awareness, empathy and composure under pressure
  • Promote a culture of emotional intelligence that supports strong customer relationships and employee engagement and sustainability.
  • Provide you some hands-on tools to be successful in Coaching EQ in the workplace

Who Should Attend

This session is ideal for all HR professionals and executive/senior management who work with and are responsible for talent management and development and anyone in a training role.
Vicki Kraai

Instructor Bio

Vicki Kraai is CEO of InterAction Training, a company passionate about professional development training and education.

Vicki’s 25+ years of community bank experience started at the family bank in rural Nebraska, where she served as a bank teller and eventually became CEO. She built credit card lending experience as a member of the management team that launched the Cabela’s credit card program. She has a passion for helping people succeed in the financial services industry. Bankers value Vicki’s highly engaging “been there, done that” approach to all facets of her training and speaking engagements.

Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.

Continuing Education Credit Information

Coaching EQ: Developing Emotionally Intelligent Leaders & Teams has been approved for 1.5 SHRM-CP credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://portal.shrm.org/.

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