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Coaching EQ: HR’s Role in Developing Emotionally Intelligent Leaders

Is your HR team unlocking the emotional intelligence needed to develop confident, connected, and future-ready leaders?

Upcoming
Thursday, August 14th, 2025
1:30 pm - 3:00 pm
Presented by Vicki Kraai
1.5 SHRM-CP Credits
$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Human Resources
  • Management/Employee Development
  • Human Resources Officer
  • Senior Management
  • Training Manager
  • Trainer

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Emotional intelligence (EQ) is a critical driver of leadership effectiveness, team dynamics, and workplace culture. In this session, we’ll explore how HR professionals can champion EQ development through coaching strategies, talent initiatives, and everyday interactions. Learn practical tools to identify EQ gaps, coach with emotional insight, and foster a culture where empathy, self-awareness, and connection thrive.

What You'll Learn

  • Recognize the role emotional intelligence plays in building trust and driving performance in financial institutions
  • Identify EQ skill gaps that commonly surface in leaders, managers, and frontline teams
  • Explore how HR can coach and support leaders in applying emotional intelligence to client interactions and team management
  • Apply practical coaching techniques to enhance self-awareness, empathy, and composure under pressure
  • Integrate EQ development into leadership pipelines, performance evaluations, and succession planning
  • Promote a culture of emotional intelligence that supports strong customer relationships, regulatory readiness, and employee engagement

Who Should Attend

This session is ideal for all HR professionals that work in talent management and development, senior leaders of the institution, and anyone in a training role.

Vicki Kraai

Instructor Bio

Vicki Kraai is CEO of InterAction Training, a company passionate about professional development training and education.

Vicki’s 25+ years of community bank experience started at the family bank in rural Nebraska, where she served as a bank teller and eventually became CEO. She built credit card lending experience as a member of the management team that launched the Cabela’s credit card program. She has a passion for helping people succeed in the financial services industry. Bankers value Vicki’s highly engaging “been there, done that” approach to all facets of her training and speaking engagements.

Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.

Continuing Education Credit Information

Coaching EQ: HR’s Role in Developing Emotionally Intelligent Leaders has been approved for 1.5 SHRM-CP credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://portal.shrm.org/.

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