How successful do you expect your tellers to be? How successful do they want to be? How big is the gap between what you want and what they deliver on?
It's a fact: Coaching your tellers decreases teamwork issues, teller drawer outages, compliance/audit infractions and customer dissatisfaction. This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching. Looking for ways to encourage your tellers to cross-sell and knock it out of the park with sizzling customer service? Tune in and find out how to do just that. Do you wonder if some of your teller staff is just showing up instead of stepping up? Get busy putting effective coaching to work on your teller line.
This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.
Who should attend
Head Tellers, Teller Supervisors, Branch Managers and Trainers can all benefit from this webinar.
Recommended for 2.5 CEU Credit Hours. After attending this webinar, each attendee can receive a Certificate of Attendance for self-reporting of CEU Credits.