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Commercial & Business Lending Basics for Support Personnel

This webinar is designed to take the mystery out of the commercial and business lending process and the confusing terminology often used by lenders.
Upcoming
Beginner Friendly
DATE

Monday, September 21, 2026
2:30 pm - 4:30 pm

INSTRUCTOR

Richard Hamm

FORMAT

Webinar

  • Commercial/Business Lending
  • Customer Service
  • Lending
  • Management/Employee Development
  • Sales
  • Branch Manager
  • Commercial Lender
  • Consumer Lender/Retail Banker
  • Customer Service Representative
  • Human Resources Officer
  • Internal Auditor
  • Loan Closer
  • Loan Operations Manager/Specialist
  • Marketing Officer/Business Development
  • Mortgage Lender
  • New Accounts Representative
  • Senior Management
  • Teller
  • Training Manager
  • Trainer

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Lending is all about risk management. Support personnel have a key role in the commercial and business lending process, and they can help to create a safe and sound loan portfolio.

Many would say that support personnel are the backbone of a good leading team. This program takes the perspective of a non-lender and provides an overview of what goes on during the process of analyzing and approving a loan, focusing on commercial and business loans.

What You'll Learn

  • What You'll Learn to be Added.
  • Bullet Point
  • Bullet Point
  • Bullet Point
  • Bullet Point

    • Who Should Attend

    This session is ideal for community institution personnel in non-lending roles and professionals in larger organizations in roles such as lending assistants, loan processors, loan operations personnel, new credit analysts, loan review personnel, internal auditors, and compliance specialists.
    Richard Hamm

    Instructor Bio

    Richard Hamm has been training bankers for 28 years, designing and delivering courses specializing in commercial lending and credit, including portfolio and risk management, commercial real estate (CRE) and appraisals, plus selling and negotiating skills, and director training. He also conducts eight senior lender forums on a periodic basis in multiple states and one series at the national level.

    He is based in Huntsville, AL and has owned/operated Advantage Consulting & Training for 14 years, after a 22-year banking career including senior positions in lending and credit, plus president of a community bank through formation and acquisition of an existing bank. He has BS and MBA degrees from the University of Alabama.

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