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Courageous Conversations Workshop: How to Communicate with Intent and Integrity

Dive into the transformative world of Courageous Conversations! This dynamic session empowers you to speak up with purpose and honesty. Learn why handling crucial conversations is vital for trust and productivity, and discover techniques to avoid common pitfalls.

OnDemand
DATE

Recorded Wednesday,
July 16, 2025

INSTRUCTOR

Karen Butcher

DURATION

1 Hour 30m

FORMAT

Webinar

CREDIT TYPE

1.5 SHRM-CP Credits

$450.00 or 4 Tokens

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Human Resources
  • Management/Employee Development
  • Board Member
  • Branch Manager
  • Commercial Lender
  • Consumer Lender/Retail Banker
  • Customer Service Representative
  • Facilities Manager
  • Human Resources Officer
  • Marketing Officer/Business Development
  • New Accounts Representative
  • Private Banker
  • Senior Management
  • Training Manager
  • Trainer

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This session is all about mastering the art of speaking up with purpose and honesty. First off, we’ll figure out what makes a conversation crucial and why nailing it is super important. You'll get to see how lag time – the delay in sorting out issues – can mess with trust, productivity, and relationships at work. This session will include breakout rooms where you will get the opportunity to collaborate with peers, as well as our industry expert, Karen Butcher. Space is limited to 35 participants for a high-value learning experience, so register today!

Ever felt stuck choosing between two lousy options? We’ll show you how to dodge that trap and come up with better solutions instead. Plus, we’ll discuss the idea of a “pool of meaning,” where everyone shares their perspectives, leading to smarter decisions and awesome teamwork.

We’ll also highlight some sneaky behaviors, like shutting down or exploding in anger, that can wreck communication. Learn to spot and avoid these costly games.

Next, develop the skills to encourage open dialogue and make sure all the important stuff gets discussed. Creating a safe space where folks can talk freely is key, and this session offers techniques to help you do just that.

Lastly, you will learn the importance of turning all this great conversation into action, making clear decisions and commitments to drive productive outcomes.

What You'll Learn

  • Equip participants with tools to handle crucial conversations effectively
  • Enhance communication skills to foster trust and collaboration
  • Reduce lag time in resolving issues to improve overall productivity and relationships
  • Identify the two “go-to responses” when people don’t feel safe
  • Promote a culture of open and honest dialogue within teams and organizations
  • Recognize the importance of closing strong and holding people accountable

Who Should Attend

This training is ideal for professionals at all levels who want to improve their communication skills and handle crucial conversations with confidence and integrity.

Karen Butcher

Instructor Bio

With an uncanny ability to sniff out the coziest coffee nooks across the nation, Karen Butcher embarks on adventures that blend her love for java with her mission: transforming leaders through masterful communication and unwavering professionalism. Her journey, a vibrant tapestry woven from threads of high school teaching and navigating the dynamic terrain of training and sales. During her last corporate job as the training director at Whitaker Bank Corporation, Karen earned the Certified Bank Training Professional credential from InterAction Training.


In 2018, Karen launched her business to champion. the power of unity, by planting the seeds of curiosity, honesty, and kindness in every exchange. She’s not just coaching; she’s redefining “difficult conversations” into opportunities for growth, urging her clients to stare down their fears and embrace transformative thoughts and habits.


Karen’s zeal for nurturing growth in others shines brightly, a testament to her understanding of the essence of leadership. Rooted in faith, bolstered by courage, and softened by compassion, she navigates the ebbs and flows of life with an enviable resilience. Karen Butcher isn’t just a coach; she’s a lighthouse for the leaders of tomorrow, guiding them to the shores of their fullest potential.

Continuing Education Credit Information

Courageous Conversations Workshop: How to Communicate with Intent and Integrity has been approved for 1.5 SHRM-CP credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://portal.shrm.org/.

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