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Dealing with the Tough Employee Stuff: Utilizing Coaching and Improvement Plans

Looking for practical ways to coach and manage your staff? Ready to tackle the challenges that come with leading a department? Some issues are easier than others, but this session will help you address even the tough ones with confidence.
Upcoming
Beginner Friendly
DATE

Thursday, June 18, 2026
2:30 pm - 4:30 pm

INSTRUCTOR

Janice Branch

FORMAT

Webinar

CREDIT TYPE

2 SHRM-CP Credits

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Deposit Accounts
  • General Compliance
  • Human Resources
  • Management/Employee Development
  • Branch Manager
  • Deposit Operations Manager/Specialist
  • Human Resources Officer
  • Loan Operations Manager/Specialist
  • Marketing Officer/Business Development
  • Training Manager
  • Trainer

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You’ll learn how to deal with tough issues such as operational losses, gossip, constant complaining, unwanted turnover, necessary turnover, disrespectful behavior, lack of effort, too much texting, poor grooming, team conflicts, and more. This webinar focuses on helping you address, manage, coach, and reduce the challenging situations that come with supervising a team.

We’ll also cover how to coach, confront, and counsel employees while creating individualized plans that support strong performance and correct poor performance. You’ll learn why it’s important to document coaching conversations and follow through consistently.

What You'll Learn

  • Operational losses and outages
  • Turnover headaches
  • Training challenges
  • Poor adherence to procedures
  • Errors and carelessness in handling transactions
  • Inattentive or rude to customers
  • Ignores authority

    • Who Should Attend

    Head Tellers, Teller Supervisors, Call Center Supervisors and Managers, Branch Managers, Operations Managers, and Trainers would all benefit from this webinar.
    Janice Branch

    Instructor Bio

    Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.

    Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the "go-to" person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.

    Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.

    A native Texan she enjoys many pursuits in addition to teaching and learning, but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.

    Continuing Education Credit Information

    Dealing with the Tough Employee Stuff: Utilizing Coaching and Improvement Plans has been approved for 2 SHRM-CP credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://portal.shrm.org/.

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