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Developing Effective Fraud Response Procedures

Customers continue to fall victim to the ever-evolving scams and schemes targeting them daily. "You've won a foreign lottery!" "Get paid big money to work from home." "You qualify for a $50,000 line of credit; just pay $8,000 in closing costs!" You've likely heard it all! In addition, other types of fraud check washing, digital skimming, and cryptocurrency investment “opportunities” have become more prevalent over the last year resulting in losses for both banks and their customers.
Upcoming
DATE

Tuesday, July 7, 2026
10:00 am - 12:00 pm

INSTRUCTOR

Dawn Kincaid

FORMAT

Webinar

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • BSA
  • Compliance
  • Fraud
  • Bank Secrecy Act Officer/BSA Specialist
  • Compliance Officer
  • Risk Manager

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Fraud can impact almost every area of our institution.

In this session we will discuss how to develop effective procedures to respond when you or your accountholders are victims of a fraudulent incident. Specifically we dive into how to respond to check fraud, debit card fraud, elder financial exploitation, wire fraud and a cyber incident.

We will utilize regulatory rules, requirements and guidance as well as real world best practices.

What You'll Learn

  • Identify red flags for current types of fraud and scams facing your financial institution and your accountholders.
  • Recognize counterfeit checks before they become check fraud losses.
  • Understand UCC requirements for returning fraudulent checks
  • Detail Reg E Error Resolution requirements for unauthorized transactions due to debit card or ACH fraud
  • Determine the available course of action in responding to wire fraud
  • Discuss risk management practices and controls.
  • Implement procedures for employees to report suspected instances of fraud
  • Utilize provided tools to understand the reporting requirements and guidance of the Bank Secrecy Act, FTC and other agencies
  • Prepare for conversations with your customers concerning fraud, including your elderly accountholders

Who Should Attend

This informative session is designed for Branch Personnel, Operations Staff, Fraud Officers, Risk Managers, BSA Officers, and Compliance Officers.
Dawn Kincaid

Instructor Bio

Dawn Kincaid began her banking career while attending The Ohio State University. She has 19 years of experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized the implementation of new products and services. Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits, and exams, and presented for numerous state associations.

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