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Digital Banking Issues: Online Account, Mobile Deposit, P2P, and More

Opening accounts online is becoming the new normal. What do you need to know and do to be in compliance with Customer Identification Program (CIP), Customer Due Diligence (CDD), Identity Theft Programs, Disclosures, E Sign and many other issues?

OnDemand
Recorded Tuesday,
November 18th, 2025
Presented by Deborah Crawford
2h total length
$299.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • BSA
  • Compliance
  • Customer Service
  • Deposit Accounts
  • General Compliance
  • Information Technology/Security
  • Technology/Security
  • Bank Secrecy Act Officer/BSA Specialist
  • Compliance Officer
  • Deposit Operations Manager/Specialist
  • IT Professional
  • Marketing Officer/Business Development
  • New Accounts Representative
  • Risk Manager
  • Security Officer
  • Training Manager
  • Trainer

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During this program, we will look at three groups of accounts: consumer, business, and specialty accounts. You won’t want to miss this chance to learn how to expand or begin an online account opening program and other digital banking issues.

What You'll Learn

  • What types of identification can you use?
  • Can you store identification?
  • CDD questionnaire
  • Giving disclosures and terms and conditions
  • E-sign
  • Consumer ownership and rights at death
  • Where is the money? What state law is it under?
  • IRAs, HSAs, and CESA
  • Business and entity accounts
  • Fraud and risk
  • New FDIC digital logo for website, mobile, and online accounts
  • Placing holds on mobile deposits
  • Restrictive endorsements for mobile deposits
  • P2P Regulation E rules
  • Online banking: Who can be hooked up to whom?

Who Should Attend

This session is ideal for deposit operations, compliance, electronic banking, BSA, and training.

Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

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