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Error Resolution, Disputes and Exception Processing in Instant Payments: FedNow® & RTP®

Instant payments bring speed and convenience, but when errors or disputes arise, financial institutions must act quickly and confidently.

Join the Payments Professor for this 90‑minute session that explores how FedNow® and RTP® handle error resolution, customer disputes, and Reg E claims in a 24/7/365 environment.

Upcoming
DATE

Tuesday, June 16, 2026
11:00 am - 12:30 pm

INSTRUCTOR

Kevin Olsen

FORMAT

Webinar

CREDIT TYPE

1.8 AAP & 1.8 APRP Credits

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Fraud
  • General Compliance
  • Risk Management/Legal
  • Bank Secrecy Act Officer/BSA Specialist
  • Compliance Officer
  • Risk Manager

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This session provides a comprehensive overview of how exception handling, disputes, and error resolution work under FedNow® and RTP®. Learn the rules, responsibilities, and best practices to protect your institution while maintaining customer trust.

We’ll explain how Regulation E applies to credit-push instant payments, the key differences between FedNow® Service Operating Procedures and RTP® Rules, and the responsibilities of both sending and receiving institutions. Attendees will also learn strategies for handling unauthorized claims, responding to customer disputes, and documenting resolutions effectively.

With real-world examples and case scenarios, this course will prepare your team to confidently navigate the most challenging aspects of error and dispute management in instant payments.

What You'll Learn

  • How error resolution differs in FedNow® vs. RTP®
  • The role of Regulation E in instant payment disputes
  • Responsibilities of sending and receiving institutions in error cases
  • Exception handling processes for real-time payments
  • Best practices for managing customer communications and resolving disputes efficiently
  • Documentation and compliance requirements for resolution tracking

    • Who Should Attend

    This session is ideal for operations teams, compliance officers, risk managers, customer service staff, and executives responsible for instant payments oversight and dispute handling.
    Kevin Olsen

    Instructor Bio


    Among his many certifications, Kevin is an Accredited ACH Professional (AAP), an Accredited Payments Risk Professional (APRP), an NCP (National Check Payments Certification) as well as an NCP Certified Trainer and a Certified High-Performance Coach (CHPC), and holds a masters in industrial organizational psychology from Liberty University.


    Kevin Olsen is the Payments Professor bringing enthusiasm and motivation to presentations. Viewing the world as a classroom which is exemplified in the professor’s “edutainment” (when education is motivating, informative, and fun) style of training as he seeks to educate and inform all on the latest developments and trends in the fascinating world of electronic payments. Kevin develops programs, presentations, and articles designed to orient and educate financial professionals on a multitude of electronic payment topics. Kevin is also a certified business coach helping lead organizations to innovate and communicate in the ever-changing world of payments, including building of payment strategies with a focus on product development and use cases for faster payments (RTP & FedNow).


    Among his many certifications, Kevin is an Accredited ACH Professional (AAP), an Accredited Payments Risk Professional (APRP), an NCP (National Check Payments Certification) as well as an NCP Certified Trainer and a Certified High-Performance Coach (CHPC), and holds a masters in industrial organizational psychology from Liberty University.


    &

    Continuing Education Credit Information

    Error Resolution, Disputes and Exception Processing in Instant Payments: FedNow® & RTP® has been approved for 1.8 AAP renewal credits by Nacha. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at Nacha.

    Error Resolution, Disputes and Exception Processing in Instant Payments: FedNow® & RTP® has been approved for 1.8 APRP renewal credits by Nacha. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at Nacha.

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