Facilitating & Coaching Skills for Trainers and Other Leaders

Trainers and other leaders will enjoy this tactical and practical session chock full of facilitating and coaching suggestions which can be applied immediately in a variety of situations.

Recorded Friday,
October 20th, 2023
Presented by Heather Legge
1h 30m total length
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Human Resources
  • Management/Employee Development
  • Teller
  • Branch Manager
  • Loan Operations Manager/Specialist
  • Training Manager
  • Trainer

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Both facilitating and coaching skill sets can be used to help individuals and groups discover new ideas, practice new skills, improve performance, gain insights from colleagues, solve workplace challenges, enhance confidence, and achieve objectives.

This session will differentiate some similarities and differences between facilitating and coaching styles but will focus on ways to enhance learning, including specific recommendations to manage disruptive behavior in the learning environment, assess and respond to learner reactions in the moment, stay on time and on topic, establish trust and inspire healthy risk-taking, and have some fun too - all while ensuring a successful transfer of knowledge. You will leave with a toolkit with bonus worksheets and other resources.

What You'll Learn

  • Compare relevant presenting, facilitating, and coaching skills used for employee development
  • Identify eight facilitation skills experts rely on to make an impact
  • Explore vital techniques for managing group energy, redirecting unproductive discussions, and avoiding the #1 facilitation mistake
  • Outline coaching do's and don'ts
  • Determine which skill-sets to use when guiding individual and group learning

Who Should Attend

Trainers and other leaders responsible for facilitating employee learning for individuals and in group settings will use these techniques to coach employees and facilitate meetings.

Heather Legge

Instructor Bio

Heather Legge is a training specialist and certified executive coach, founder of Envision Success Inc, and author of Lead With Moxie. She is a senior training consultant for InterAction Training and is known for her presentation and delivery expertise.

Previously, she earned her Master's in business administration and spent over 15 years in multiple industries transforming organizational performance through business analysis, project management, training and employee development.

She is passionate about making a positive impact in her local community and far beyond. She is always engaged in several networking, professional, and philanthropic groups.