Frequently Asked Questions
Pre-Course Questions
Are There Any Technical Requirements to Take a Course/Class?
Please review our technical requirements page.
How Long Do I Have Access to My Course?
You have 6 months from the purchase date to complete your course.
What Are the Proctor Requirements?
If your state’s requirements include a proctored final examination you will need to locate a valid proctor and submit a proctor form to take your final exam. Proctor requirements are based upon what state you are taking your test for. Please see below for standard proctor requirements (please note that AL, AK, NY, and TX have separate requirements):
- Cannot be related by blood or by marriage.
- Cannot be anyone who directly benefits from you taking this course
- Unacceptable: an employer or family member
- Acceptable: a friend that is unrelated and not affiliated with real estate or appraisal
- Cannot be affiliated with Real Estate or Appraisal
- Exceptions to the rule:
- Real Estate Schools and Appraisal Schools are acceptable;
- State Certified Instructors of Real Estate or Appraisal are acceptable;
- Board of Realtors/Board of Appraisers staff members are acceptable
- Exceptions to the rule:
Why Am I Receiving an 'Invalid Customer Specified' Error Trying to Log In?
If you are receiving the Invalid Customer Specified error, please make sure that you are logging into the correct website. Many of our students have specific websites they need to log into based on their employer or school. If you have any questions about this issue, please give us a call at 1-800-532-7649.
In-Course Questions
What is “Error 400”?
An older version of our website is currently downloaded on your browser and the page will not load
properly. You will need to clear your cookies and cache in order to resolve this issue.
Chrome
Press Control+Shift+Delete at the same time while your browser is open and the "Clear
Browsing Data" prompt will show up. Make sure that the first three options are checked and press "Clear Data". Make sure to reload the page once you have cleared your cache.
Firefox
Click the menu button and select “Options.” Select “Privacy & Security” panel. In the “Cookies and Site Data Section” click on “Clear Data.” Only the “Cached Web Content” box should be checked. Click the “Clear” button. Make sure to reload the page once you have cleared your cache.
Internet Explorer
Press Control+Shift+Delete at the same time while your browser is open and the "Delete brower history" prompt will show up. Remove all of the checks except "Temporary Internet files and website files." Click the “Delete” button. Make sure to reload the page once you have cleared your cache.
Who Do I Contact If I Have Content-Related Questions?
For any content related questions, please reach out to your school and ask to speak to an instructor.
How Do I Access PrepXL?
If you have purchased a package with PrepXL material, please note that the material is just practice and does not count towards any state requirements. You can access this training by going to https://prepxl.oncourselearning.com/. Your login information may be different from your OnCourse Learning Real Estate training. Please give us a call at 1-888-801-1900 for a password reset.
Post-Course Questions
I Completed My Course. Why Don't I See My Course Certificate?
After you've completed your course you will be prompted for an evaluation of the course. Please make sure your course evaluation has been completed and submitted. After submitting, you should see your Completion Certificate.