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Health Savings Accounts: Financial Institution vs. Customer Responsibility

Health savings accounts have been in existence for over 20 years now. In order to keep insurance premiums lower, many people are choosing to have a High Deductible Health Plan to minimize costs.

Upcoming
DATE

Thursday, February 26, 2026
11:00 am - 1:00 pm

INSTRUCTOR

Patrice Konarik

FORMAT

Webinar

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Customer Service
  • Deposit
  • Deposit Accounts
  • IRAs
  • Teller
  • Transaction Compliance
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Internal Auditor
  • New Accounts Representative
  • Teller
  • Training Manager
  • Trainer

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One of the benefits to the HDHP is that if it meets the qualifications, HSA owners can deduct their HSA contributions off their taxes and earn tax-free interest when the funds are used for qualified medical expenses. While many financial institutions have offered custodial retirement accounts like IRAs for years, the custodial Health Savings Accounts have some major differences as far as the institution’s responsibility in handling transactions. Some institutions take on too much “policing” of HSA transactions, like making sure withdrawals are “qualified” and making judgement calls that are not their responsibility to do so. Other institutions treat their custodial HSA accounts as “just another DDA account” and do not verify contribution types. This can result in a lot of incorrect reporting to the IRS. The question becomes, “Where do we draw the line between institution responsibility and customer responsibility?” In this two-hour informational webinar, we will answer these questions and make suggestions on how to handle your HSA accounts with less stress.

What You'll Learn

  • What are the HSA contribution limits for 2026?
  • How are employer and employee contributions reported?
  • What do we do if a customer contributes too much to an HSA?
  • How do we replace funds for overpayment due to a medical procedure?
  • What happens to the HSA when the owner dies?
  • How do we handle online transfers between HSA and non-HSA accounts?
  • What happens if an HSA account is overdrawn?

Who Should Attend

This session is ideal for any CSR or teller who opens and processes HSA transactions, the operations department, and call center personnel who answer customer questions regarding the HSA rules and regulations.
Patrice Konarik

Instructor Bio

Patrice M Konarik is president of Sunwest Training Corp founded almost 30 years ago and located in the Texas Hill Country near San Antonio. With over 40 years of experience in the financial industry, Patrice has focused her expertise on the retirement account area. After 28 years on the road providing live training nationwide, she now concentrates on providing informational IRA and HSA webinars through OnCourse Learning. She has a B.S. in Management Science from New York’s Binghamton University and previously held her Certified Financial Planner designation for 23 years.

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