Diana is one of the leaders in Crowe’s Southeast and Mid-Atlantic Consulting practice with a focus on operational internal audits for financial institutions. Diana is a Senior Manager with over 11 years of experience in internal audit and managing engagements for financial service organizations. Her financial services experience includes banks, credit unions, corporate credit unions, mortgage originators and servicers, and finance companies. Typically, her clients are medium public and non-public clients or smaller clients within the financial industry.

Diana serves her clients as the primary point of contact and relationship manager and is a subject matter expert in many specialized areas in a variety of Risk Management topics. She oversees cross-functional audits with professionals in the operational, regulatory compliance, technology, and cybersecurity units. Diana’s primary responsibilities are for the annual engagement planning, client communication, engagement team coordination, quality assurance, providing client deliverable, and identification of value-add recommendations. Diana holds a Bachelor of Accounting and Master of Accounting degrees from Florida International University, and a licensed Certified Public Accountant in Florida.

Jennifer Delory is a Manager in the Financial Services Risk Consulting practice with extensive experience in internal audit and risk and controls consulting across a wide range of areas. She holds an MBA from Regis University in Denver, CO as well as the Certified Internal Auditor designation from the Institute of Internal Audit. Her expertise includes Consumer and Commercial Lending, Payment Processing, Third-Party Risk Management, and External Quality Assessment Reviews (EQAR) of Internal Audit functions. She has also worked with several top 10 global banks in both consulting capacities and Internal Audit staff augmentation roles.

In addition to her consulting experience, Jennifer has held significant leadership positions within the banking industry. At a regional bank, she served as an Internal Audit leader and held various other leadership roles, including Lending Officer, Bank Manager, and Compliance Officer. As a lender, she specialized in real estate lending in the Arizona and Colorado markets, originating more than $30 million in loans annually.

As a Compliance Officer, Jennifer developed streamlined processes to manage Regulation B for a large regional bank, led a second-line testing team, and designed programs to identify and manage UDAAP risk. In her Internal Audit leadership role, she developed a risk-based branch audit program, managed and presented audit results to the Audit Committee, trained audit teams, and supported the development of an internal quality assessment program.