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Mortgage Servicing Compliance Requirements & Updates - Part 1

An in-depth discussion of the legal and regulatory requirements of servicing consumer mortgage loans, including when loans are current as well as when the borrower is delinquent or in default.
Upcoming
DATE

Wednesday, August 12, 2026
11:00 am - 1:00 pm

INSTRUCTOR

Carl Pry

FORMAT

Webinar

CREDIT TYPE

2.5 CRCM Credits

  • Auditing
  • Collections
  • Compliance
  • Customer Service
  • General Compliance
  • Lending
  • Lending Compliance
  • Mortgage Lending
  • Risk Management/Legal
  • Bank Legal Counsel
  • Loan Operations Manager/Specialist
  • Mortgage Lender
  • Risk Manager
  • Senior Management
  • Workout Specialist/Collector

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Servicing mortgage loans is a difficult and complex process, whether the loan is current or whether the borrower is delinquent or in default. There are many laws and regulations with which to comply, many of which are very tedious and detailed, so careful compliance efforts are critically important.

Regulators are looking very carefully at both how servicers are servicing loans, as well as which borrowers receive what type of treatment. In other words, fair lending and UDAP/UDAAP concerns are at the forefront.

There are very detailed requirements in RESPA as to how to service mortgage loans, and when a borrower has defaulted the requirements become even more complex. In addition, there are Regulation Z (Truth in Lending), flood insurance, appraisal rules, and additional concerns. Debt collection is also primary on the regulators’ list of concerns.

In this 2-part webinar series, we’ll review the requirements involved, as well as how to address defaulted borrowers and maintain an effective program to deal with the many issues.

What You'll Learn

Part 1:

  • Current and recent developments – changing regulatory expectations
  • RESPA’s detailed servicing requirements, including amendments and FAQs
  • Force-placed insurance, including processes
  • Error resolution and information request requirements
  • Default management requirements: early intervention requirements, access to personnel, continuity of contact, and the loss mitigation application process
  • Loss mitigation principles – regulators’ primary concern

Who Should Attend

This session is ideal for anyone in the institution having responsibility for servicing consumer mortgage loans, including processors, customers service representatives, and others; as well as employees and loss mitigation and special assets groups.
Carl Pry

Instructor Bio


Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Senior Advisor for Asurity Advisors in Washington, DC. Through his more than 35-year working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients throughout the country. He has written extensively regarding consumer and commercial compliance, tax, audit, and financial institution legal issues, and is a frequent contributor to and currently serves as the Chair of the Editorial Advisory Board for the ABA Bank Compliance magazine. He has spoken at scores of banking, compliance, and state bar associations, and has conducted training sessions for financial institutions across the country.


Continuing Education Credit Information

Mortgage Servicing Compliance Requirements & Updates - Part 1 has been approved for 2.5 CRCM credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://aba.csod.com.

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