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Opening New Accounts Training Program

This comprehensive course is tailored to equip new account and customer service representatives with the essential tools, deep insights, and a clear understanding of the compliance and documentation requirements needed to excel in successfully opening new accounts. Space is limited, so register today!

OnDemand
November 3, 2025
November 7, 2025
November 10, 2025
Presented by Matthew Dickinson
6h total length
$1,850.00 or 10 Tokens

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Deposit Accounts
  • Deposit Compliance
  • Risk Management/Legal
  • Teller
  • Trusts
  • Bank Legal Counsel
  • Bank Secrecy Act Officer/BSA Specialist
  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Marketing Officer/Business Development
  • New Accounts Representative
  • Private Banker
  • Risk Manager
  • Senior Management
  • Teller
  • Training Manager
  • Trainer
  • Trust Officer

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Whether you’re just starting your career or seeking to elevate your expertise, this session is designed to empower financial services professionals at all levels. Don’t miss this opportunity to become a trusted advisor to your customers by mastering the essential skills in opening new accounts. Whether you’re handling simple consumer accounts or navigating the complexities of business and trust accounts, this course will give you the confidence to excel.

We’ve broken down the most essential elements of account opening into three engaging and highly informative sessions. Each session focuses on key aspects of opening new accounts, ensuring that you are fully prepared to meet the needs of every customer.

The cutting-edge format for this comprehensive course is designed to keep you engaged through blended self-paced learning, combining the flexibility of independent study with the value of live, interactive sessions. You’ll start by diving into the coursework at your own pace – working through readings and quizzes whenever it suits you.

Once you’ve completed the self-paced portion of the course, you’ll join an exciting, instructor-led session where the material comes to life. Here, you’ll engage in group discussions, ask your burning questions, and explore the concepts in greater depth. Live attendance is a must to get the most out of this engaging training opportunity. Breakout rooms will not be recorded.

Included Webinars

  • Opening New Accounts Training Program: Regulatory Overview and Consumer Accounts
  • Opening New Accounts Training Program: Business Accounts
  • Opening New Accounts Training Program: Trusts and Fiduciary

Series Details

Opening New Accounts Training Program: Regulatory Overview and Consumer Accounts

This training provides a comprehensive overview of the regulations governing account openings, including the USA PATRIOT Act, KYC, BSA, AML, and FinCEN's Beneficial Ownership requirements, along with FDIC insurance policies. You'll also learn the Six Steps to Opening a New Account, covering customer identification, banking history validation, and OFAC compliance. Finally, dive into Consumer Account Ownership, exploring its impact on estate planning, the role of authorized signers, and Powers of Attorney. By the end, you'll be prepared to open consumer accounts while adhering to regulatory standards.

Section 1 - Regulatory Overview

  • Key regulations: USA PATRIOT Act, CIP, CDD, KYC, BSA, AML
  • FinCEN Beneficial Ownership Rules
  • FDIC insurance and disclosure requirements

Section 2 - Six Steps to Opening a New Account

  • Identify and verify customers with proper ID
  • Use correct account titling and verify banking history
  • Obtain the proper TIN and validate against OFAC lists
  • Provide required regulatory disclosures

Part 3 - Consumer Account Ownership - Authorized Signers and Power of Attorneys

  • Account ownership options and their impact on estate planning
  • Adding authorized signers and understanding their role
  • Powers of Attorney: roles and purpose

Opening New Accounts Training Program: Business Accounts

This training equips you to confidently handle business account openings, from simple sole proprietorships to complex corporate structures. You'll explore Business Structures, Taxation, and Proper TIN, understanding why owners choose specific structures, how taxation impacts TIN requirements, and when to use SSNs versus EINs. Learn about Essential Business Documents, including external and internal documentation, resolutions, and signature cards. Progress from opening Basic Business Accounts, like sole proprietorships and non-profits, to managing Complicated Business Accounts, such as LLPs, LLCs, and corporations. Finally, tackle Advanced Business Topics, including multi-layered businesses and verifying Beneficial Ownership (BO).

Section 1: Business Structures, Taxation, and Proper TIN

  • Overview of business structures: sole proprietorships, LLCs, corporations, and more
  • Why business owners choose specific structures and their impact on liability
  • Taxation's role in determining TIN requirements (SSNs vs. EINs)

Section 2: Essential Business Documents

  • Formation at the county/state level and verification methods
  • Importance of good standing certificates and EIN IRS letters
  • Required documents for foreign entities and DBAs
  • Updating ownership changes and executing resolutions properly
  • Risks of missing resolutions or signature cards

Section 3: Basic Business Accounts

  • Opening accounts for sole proprietorships, partnerships, and non-profits
  • Managing IOLTA accounts and public funds

Section 4: Complicated Business Accounts

  • Handling LLPs, LLLPs, LLCs, and corporate accounts
  • Managing accounts after the death of owners or signers

Section 5: Advanced Business Topics

  • Documenting multi-layered business structures
  • Verifying Beneficial Ownership (BO) for complex organizations

Opening New Accounts Training Program: Trusts and Fiduciary

This training enhances your expertise in managing Fiduciary and Trust Accounts, covering everything from court-ordered guardianships, conservatorships, and estate accounts to voluntary fiduciaries like Social Security Rep Payee and Veterans Affairs Fiduciaries. You'll learn how to handle signers on court-controlled accounts and explore the benefits of UTMA accounts for minors. For Trust Accounts, gain a deep understanding of formal and informal trusts, revocable vs. irrevocable trusts, and the necessary documentation. Stay updated with the 2024 FDIC Trust Account Rules to ensure compliance and precision in meeting customer needs.

Section 1: Fiduciary Accounts

  • Court-ordered accounts: guardianships, conservatorships, and estates
  • Authority and control of court orders in fiduciary accounts
  • Adding or removing signers on court-ordered accounts
  • Voluntary fiduciaries: Social Security Rep Payee and Veterans Affairs Fiduciary
  • Opening UTMA accounts for minors

Section 2: Trust Accounts

  • Benefits of trusts and their three key parties
  • Formal vs. informal trusts and revocable vs. irrevocable trusts
  • Proper trust documentation: when the full trust agreement is needed
  • Living trusts and their popularity
  • Testamentary trusts: purpose and role
  • Overview of the 2024 FDIC Trust Account Rules

Why This Training?

  • Comprehensive Foundation: Provides essential knowledge of regulatory, compliance, and documentation requirements for opening new accounts.
  • Regulatory Expertise: Covers critical regulations like KYC, BSA, AML, and the USA PATRIOT Act to ensure compliance and risk management.
  • Practical Skills: Equips participants to confidently handle consumer, business, and fiduciary accounts, including complex structures.
  • Interactive Learning: Combines self-paced study with live sessions for hands-on experience and real-world application.
  • Career Boost: Empowers beginners to deliver exceptional customer service and excel as trusted advisors in financial services.

Who Should Attend

This session is ideal for anyone responsible for customer-facing roles, particularly those involved in new accounts, customer service, and compliance. This includes tellers, personal bankers, account managers, branch managers, and compliance officers. Additionally, any staff responsible for opening and verifying new accounts, handling customer documentation, or ensuring regulatory compliance with rules such as KYC, CIP, and AML would benefit significantly from this training.

Matthew Dickinson

Instructor Bio

With almost two decades of banking experience ranging from opening new accounts and IRAs, lending, managing operational and lending teams, and serving in key executive management positions - Matt knows the benefit of strong frontline training and its role in managing operational, regulatory, and reputational risk. Effective 2024, Suzie Jones retired after five decades in the financial industry. Matt acquired Training Resources with the commitment to continuing the new account training programs and materials Suzie developed, recognized for its customization to state law and as one of the industry's most outstanding and comprehensive resources.
Matt is known for his expertise, approachability, sense of humor, and passion for providing knowledge to bankers so they can serve their banks' customers confidently while managing risk. He provides training through 16 State Bank Associations and nationally through OnCourse Learning, a web-based training platform. Matt enjoys family time with his wife and four daughters, cooking, and has completed three full Ironman triathlons, a testament to his dedication and patience; traits bankers can expect to experience when they interact with Matt.

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