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Regulation E: Errors & Disputes

This webinar will dissect the Regulation E error resolution requirements in plain English.

OnDemand
Recorded Thursday,
December 9th, 2021
Presented by David Dickinson
2h total length
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Lending
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Internal Auditor
  • New Accounts Representative
  • Teller

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ACH, ATM and Debit Card error resolution rules are confusing. There are Regulation E rules and VISA or MasterCard rules that don’t always sync up. While the math behind zero liability is easy, the rest can be very hard to understand. This is also an area that has seen more examiner scrutiny in the last couple of years. Make sure your error resolution processes are up to speed!

This webinar will dissect the Regulation E error resolution requirements in plain English.

The "Regulation E: Errors & Disputes" webinar has been approved for 2.5 CAFP, CRCM credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for Live attendance only. Certification holders must report these credits at https://aba.csod.com.

Covered Topics

  • Disclosures (Initial, Change in Terms & Periodic)
  • What is an EFT?
  • Consumer & Bank Liability
  • Investigation Time Limits
  • Resolution Requirements
  • How the Visa & MasterCard Rules fit in
  • Common Misconceptions
  • UDAAP Risks

Who should attend

This webinar is designed for the frontline, management, compliance officers, auditors and other risk management or other operations personnel.


David Dickinson

Instructor Bio

David's banking career began as a field examiner for the FDIC in 1990. He later became a Compliance Officer and Loan Officer for a small bank. In 1993, he established Banker's Compliance Consulting. Along with his amazingly talented Team, he has written numerous compliance articles for prestigious banking publications and has developed compliance seminars that Banker's Compliance Consulting produces.

He is an expert in compliance regulations. He is also a motivational speaker and innovative educator. His quick wit and sense of humor transforms the usually tiring topic of compliance into an enjoyable educational experience. David is on the faculty of the Center for Financial Training, the American Bankers Association National Compliance Schools and is a frequent speaker at the ABA's Regulatory Compliance Conference. He is also a trainer for hundreds of webinars, is a Certified Regulatory Compliance Manager (CRCM), and has been a BankersOnline Guru for many years. The American Bankers Association honored David with their Distinguished Service Award in 2016.

David and his wife Karen have 3 adult children and 2 grandsons (none of whom live at home!) and 3 cats (of which Dave is allergic (the cats, not the children!). They live on a lake in Nebraska and when possible, he can be found fishing or making sawdust in his shop. David plays the guitar & piano and enjoys singing with Karen. They occasionally lead worship at their church.