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Regulation E: Navigating Disputes, Investigations, and Compliance

Stay ahead of Regulation E compliance challenges with the knowledge and confidence to investigate consumer disputes, meet critical deadlines, and avoid the pitfalls that can trigger examiner findings.
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DATE

Tuesday, November 24, 2026
11:00 am - 12:30 pm

INSTRUCTOR

Molly Stull

FORMAT

Webinar

CREDIT TYPE

1.8 AAP Credits

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Auditing
  • Compliance
  • Customer Service
  • Deposit
  • Deposit Accounts
  • Deposit Compliance
  • General Compliance
  • Teller
  • Branch Manager
  • Compliance Officer
  • Consumer Lender/Retail Banker
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Internal Auditor
  • Teller
  • Training Manager
  • Trainer

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With electronic payments at an all-time high, financial institutions are navigating an increasing volume of consumer disputes, making a thorough understanding of Regulation E error resolution requirements more important than ever. From unauthorized transactions and investigation deadlines to provisional credit and required consumer communications, every step of the dispute resolution process must be handled accurately and within strict regulatory timeframes.

This webinar provides a comprehensive, practical review of the Regulation E investigation process, including key timing requirements, how to calculate consumer liability, when provisional credit is required, and the written notices that must be provided to consumers. You’ll gain a clearer understanding of the requirements and how they apply throughout the dispute resolution process.

Whether you’re new to Regulation E or looking to strengthen your institution’s existing procedures, this session will provide practical guidance to help you manage consumer disputes with greater confidence, consistency, and regulatory accuracy.

What You'll Learn

  • Calculate consumer liability for unauthorized electronic fund transfers
  • Apply required investigation and resolution timeframes
  • Determine when provisional credit is required and how to handle it properly
  • Understand the written notices and communications required throughout the dispute process
  • Properly document investigations and resolution decisions

Who Should Attend

This session is ideal for any personnel that are responsible for resolving Regulation E error notices, including frontline and operations personnel as well as those responsible for auditing the error resolution process.
Molly Stull

Instructor Bio

Molly began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in operations, business resumption planning, consumer compliance, and conducting audits. Her favorite role is ensuring that her audience, whether on the sports field or in the financial industry, understands the "why" behind the rule. Her wealth of financial knowledge and her numerous years of experience enable her to relate the material to the audience.

Continuing Education Credit Information

Regulation E: Navigating Disputes, Investigations, and Compliance has been approved for 1.8 AAP renewal credits by Nacha. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at Nacha.

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