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Teller Compliance Issues—BSA, Reg CC and More

During this program, we will cover many teller regulatory and compliance issues. Fulfills BSA and Reg CC annual training requirements.
Upcoming
Beginner Friendly
DATE

Thursday, July 16, 2026
11:00 am - 1:00 pm

INSTRUCTOR

Deborah Crawford

FORMAT

Webinar

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Customer Service
  • Deposit Compliance
  • General Compliance
  • Teller
  • Branch Manager
  • Customer Service Representative
  • Teller

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We will look at your signature contract, and state and federal rules regarding the handling of checks. You will review some fundamentals but move toward the more advanced check issues involving fiduciaries, scams, and holds. Session represents annual required training on both BSA and Regulation CC.

What You'll Learn

  • Endorsements: Business, Personal, and Fiduciary
  • When do we know a customer is deceased and what to do with the checks afterwards
  • What do we do with “or and and” checks
  • What to do when the amounts don’t match on a check
  • What to do when the customer wants you to cash a check made payable to the institution
  • Legal Issues: Postdated, Stale dated, Stop Payments on Checks
  • Check Scams
  • How and When to Place Holds – Regulation CC
  • How to hold a cashier’s check
  • How to hold a treasury check
  • How to hold corresponding funds when cashing a check
  • Security features on Treasury Checks and Postal Money Orders
  • Breaking down the signature card: Who can do what
  • Working with POAs, Representative Payees, Trustees, Executors
  • Handling Checks for Fiduciaries
  • How money moves and time frames
  • BSA staff training

Who Should Attend

This session is ideal for tellers, head tellers, branch staff, customer service representatives, and branch managers.
Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

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