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Teller Training - Part 4 - Security

Need help with training head tellers? This series is for you. We will tell you the why behind many of the things we do at the teller line. Many head tellers are teaching the next generation of tellers who will go on to manage our financial institutions in the future. You will learn the importance of cash handling, the legal issues behind checks, how to place holds, and many security and fraud procedures. Learn how to stay in compliance, minimize fraud and help new tellers at their jobs. This program will complete training requirements for: BSA, Regulation CC, and Security. You will receive Certificates of Attendance, a recording of all sessions, and a Teller Handbook.
Upcoming
Beginner Friendly
DATE

Thursday, September 10, 2026
11:00 am - 1:00 pm

INSTRUCTOR

Leslie Nicely

FORMAT

Webinar

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Teller
  • Teller
  • Training Manager
  • Trainer

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Our final session is on security and BSA. 

Learn how to handle yourself in a robbery and active shooter scenario. 

Learn a teller’s role in protecting the financial institution from money laundering. Questions that have to be asked and answered by account holders when transacting for the elderly and other vulnerable customers.

What You'll Learn

  • Teller response during robberies and active shooter situations
  • Recognizing Red Flags for Money Laundering
  • Handling transactions involving elderly and vulnerable customers
  • Asking the right questions
  • When and how to escalate concerns

Who Should Attend

Tellers who want to refresh with the basics, supervisors or training managers looking for onboarding resources for new hires.
Leslie Nicely

Instructor Bio

Leslie Nicely, Senior Vice President for Gettechnical Inc. brings with her a wealth of practical banking experience. Her 30+ years include various positions with a local community bank including teller, teller supervisor, new accounts, lending, Branch Administration Officer, BSA/AML Officer and Security Officer and more. She graduated from the Virginia Bankers Association School of Bank Management. Her experience includes management, operations, lending compliance, fraud management, training, security and customer service. Her down-to-earth approach to training and her technical expertise makes her a real asset to our industry.

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