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The Conversation Playbook: Feedback and Accountability Without the Awkwardness

Leaders will gain a simple, repeatable approach to delivering feedback that builds trust, clarity, and accountability—without creating tension or defensiveness.

This session equips participants with practical language, structure, and techniques to confidently navigate feedback conversations. Attendees will learn what to say, how to say it, and how to transform even challenging discussions into productive moments that strengthen both performance and working relationships.

Upcoming
DATE

Tuesday, June 9, 2026
11:00 am - 12:30 pm

INSTRUCTOR

Honey Shelton

FORMAT

Webinar

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Human Resources
  • Management/Employee Development
  • Branch Manager
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  • Compliance Officer
  • Consumer Lender/Retail Banker
  • Deposit Operations Manager/Specialist
  • Human Resources Officer
  • Marketing Officer/Business Development
  • Private Banker
  • Training Manager
  • Trainer

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Giving feedback shouldn’t feel uncomfortable—but for many leaders, it still does. Whether it’s addressing missed expectations, holding people accountable, or navigating emotional reactions, important conversations often get delayed, softened, or avoided altogether. This practical, 90-minute webinar is designed to help leaders handle these moments with confidence, clarity, and credibility.

If you’re aiming for stronger performance, better working relationships, and fewer moments where you wish you had spoken up, this webinar will give you the guidance you need.

What You'll Learn

By the end of this session, you will be able to:

  • Say what needs to be said without tension or second‑guessing
  • Apply a simple, repeatable playbook for any feedback conversation
  • Keep others open and receptive, rather than defensive
  • Hold people accountable without blame or discomfort
  • Use clear, calm, and effective language that drives understanding
  • Listen in a way that moves conversations forward and leads to action
  • Avoid common feedback mistakes that derail productive discussions
  • Turn tough moments into positive, results‑driven outcomes

Who Should Attend

Leaders, managers, and supervisors at any level Anyone responsible for people and performance results Leaders who feel stretched, overloaded, or concerned about team burnout
Honey Shelton

Instructor Bio

Honey Shelton is a nationally recognized culture strategist with a career dedicated to shaping high-performing workplaces and building exceptional leaders. She partners with organizations to strengthen leadership, foster collaboration, and create cultures where people don’t just work — they thrive. Her guiding principle is clear: why settle for a good workplace when you can create a great one?


Honey began her career in banking, gaining firsthand insight into the challenges leaders face in fast-paced, people-driven industries. In 1983, she founded InterAction Training, a national professional development firm that became a trusted resource for banks and businesses across the country. After selling the firm in 2020, Honey took the helm as CEO of SBS CyberSecurity, where she focused on cultivating a best-in-class culture while delivering critical expertise to clients. Today, she continues to serve on the SBS Board of Directors and consults with organizations seeking to elevate their leadership and culture strategies.


Based in Houston, Honey is known not only for her expertise but also for the enduring relationships she has built with banks, associations, and businesses nationwide. She is passionate about helping leaders turn vision into reality, strengthening organizations from the inside out.

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