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Understanding Adverse Action Notification: Compliance, Timing, & Best Practices

This webinar provides essential guidance on managing loan application communications, helping you navigate ECOA and FCRA requirements, meet timing obligations, and avoid common compliance pitfalls in applicant notifications.
Upcoming
DATE

Wednesday, June 24, 2026
11:00 am - 12:30 pm

INSTRUCTOR

Molly Stull

FORMAT

Webinar

CREDIT TYPE

2.5 CRCM Credits

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Commercial/Business Lending
  • Compliance
  • General Compliance
  • Lending
  • Lending Compliance
  • Mortgage Lending
  • Commercial Lender
  • Compliance Officer
  • Consumer Lender/Retail Banker
  • Internal Auditor
  • Loan Operations Manager/Specialist
  • Mortgage Lender

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Clear, timely communication with applicants is essential particularly when applications are incomplete or credit decisions result in a denial. Required notices play a vital role in outlining exactly what information is needed to move an application forward or explaining the specific reasons behind an adverse decision. These processes are governed by two key federal laws: the Equal Credit Opportunity Act (ECOA) and the Fair Credit Reporting Act (FCRA). Knowing when and how each regulation applies is fundamental to effectively managing the loan application lifecycle.

In this webinar, we’ll break down how to determine when an inquiry officially becomes an application, review critical timing requirements, and walk through the proper preparation of adverse action notices and other required communications including those for incomplete applications. You’ll also gain insight into notification requirements for both consumer and business applicants, along with a review of common errors identified by regulators and practical strategies to avoid them.

What You'll Learn

  • Recognize actions that require an adverse action notice
  • Determine the appropriate recipients of adverse action notifications
  • Review notification requirements for business credit applications
  • Communicate properly with applicants about incomplete applications
  • Understand when Fair Credit Reporting Act requirements apply to consumer denial notices
  • Apply the eight sample notification forms outlined in Regulation B

    • Who Should Attend

    This informative session is tailored for loan officers, loan processors responsible for denials and/or second reviews, as well as compliance, risk, and audit professionals seeking to strengthen their expertise and ensure best practices.
    Molly Stull

    Instructor Bio

    Molly began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in operations, business resumption planning, consumer compliance, and conducting audits. Her favorite role is ensuring that her audience, whether on the sports field or in the financial industry, understands the "why" behind the rule. Her wealth of financial knowledge and her numerous years of experience enable her to relate the material to the audience.

    Continuing Education Credit Information

    Understanding Adverse Action Notification: Compliance, Timing, & Best Practices has been approved for 2.5 CRCM credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://aba.csod.com.

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